unable to erase authorisation. please try after some time

[Caosss]

spent the last few hours trying to get ADE v4 to work every time i download and .acsm file ADE activation error ... i tried to erase authorisation and  but keeps getting a error message "unable to erase authorisation. please try after some time"

activation issues yet i cant deactivate??

any help would be appreciated

thanks

[Caosss]

forgot Windows 8.1 OS

[shreya · Accepted solution]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[williamh27810171]

Thanks,  works for windows 7 too.

[carolannb4u]

What about MAC?

[williamh27810171]

Never used one.

[hannahp78558890]

Had this problem too. Pulling my hair out. I deleted the activation.dat file in /Users/<user>/Library/Application Support/Adobe/Digital Editions as described in step 5 of this page

Error "E_AUTH_NOT_READY" | Digital Editions

Note: I wasn't able to Erase the Authorisations (step 3), getting the incredible helpful error message along the lines of 'Unable to remove authorisation. Please try again in some time'.

Good luck! DRM is the best thing ever!

[carolannb4u]

What is DRM?

[hannahp78558890]

‌Sorry - Digital Rights Management. The way that files are protected so you can only do certain things with them (print a certain amount, view for a limited time etc.) What Adobe Digital Editions does, essentially.

[Wangoang]

Thanks!

Solved my problem.

[sethb83270705]

Tried to delete the authorization using regedit. It doesn't work, still getting an check authorization error

[aijah33264833]

Me, too. I'm at v4.5. Does that matter?

[loria33850198]

Sorry, what do you mean by: Choose Start > Run

Not to be too backward, but this seems like a command line, but I have no idea where to find it on my Windows 7 computer....

[clboone25]

I have tried this solution and adobe digital additions 4.0 still will not allow me to erase my authorization and I still cannot download borrowed books from our library....activation error/unable to erase authorization/please try after some time.

Up until this month I was using a very early addition of ADA 1.7 without issue. So I downloaded the latest addition and uninstalled the older version and now I do not know what to do. If I delete the current addition what happens to the books in my personal library?

The whole point of E Books and E Readers is supposed to be the convenience factor...hours later and I am seriously thinking going to library for a real book would be EASIER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Imsoblonde85]

That's funny - I was sitting here - thinking the same thing.  I could get in my car, drive to a library and have finished reading 10 books - until I figure this mess of software out.

[emilyc47200085]

Followed these steps however when got to deleting HKEY_CURRENT_USER my computer wouldn't allow it. Please advise...

[Thabiso22956254p84s]

Thank you so much, it worked

[martaz20204495]

What about android? It s a shame thta after almost 2 weeks the program has not been fixed yet

[joew47625790]

This solution worked perfectly for me as well .... Thank You

[OlaLafe]

Not working on Windows 10.

[Jim5ED6]

Thank you. This solved my problem. This started after a windows update in November 2020, might be just coincidence!

[AgnetaWallberg]

Hi!

You are allowed to have two downloads on two different computors.

My old Mac crached today and I am unable to uninstall Photoshop on that one.

How can I reach Adobe to ask/tell whats happend, to not count that download, to let me have my two downloads on new computors?

[AgnetaWallberg]

Problem solved!