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Caosss
Caosss
Participant
February 18, 2015
Answered

unable to erase authorisation. please try after some time

  • February 18, 2015
  • 5 replies
  • 10495 views

spent the last few hours trying to get ADE v4 to work every time i download and .acsm file ADE activation error ... i tried to erase authorisation and  but keeps getting a error message "unable to erase authorisation. please try after some time"

activation issues yet i cant deactivate??

any help would be appreciated

thanks

      Correct answer shreya

      If due to some reason, you are unable to deauthorize ADE, follow the below steps:

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again.

      5 replies

      J
      Jim5ED6
      Participant
      November 19, 2020

      Thank you. This solved my problem. This started after a windows update in November 2020, might be just coincidence!

      A
      AgnetaWallberg
      Participant
      December 1, 2020

      Hi!

      You are allowed to have two downloads on two different computors.

      My old Mac crached today and I am unable to uninstall Photoshop on that one.

      How can I reach Adobe to ask/tell whats happend, to not count that download, to let me have my two downloads on new computors?

      A
      AgnetaWallberg
      Participant
      December 1, 2020

      Problem solved!

      O
      OlaLafe
      Participant
      November 18, 2020

      Not working on Windows 10.

      J
      joew47625790
      Participant
      April 23, 2018

      This solution worked perfectly for me as well .... Thank You

      M
      martaz20204495
      Participant
      March 27, 2018

      What about android? It s a shame thta after almost 2 weeks the program has not been fixed yet

      Caosss
      CaosssAuthor
      Participant
      February 18, 2015

      forgot Windows 8.1 OS

      S
      Adobe Employee
      shreyaCorrect answer
      Adobe Employee
      February 20, 2015

      If due to some reason, you are unable to deauthorize ADE, follow the below steps:

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again.

        clboone25
        clboone25
        Participant
        January 30, 2017

        I have tried this solution and adobe digital additions 4.0 still will not allow me to erase my authorization and I still cannot download borrowed books from our library....activation error/unable to erase authorization/please try after some time.

        Up until this month I was using a very early addition of ADA 1.7 without issue. So I downloaded the latest addition and uninstalled the older version and now I do not know what to do. If I delete the current addition what happens to the books in my personal library?

        The whole point of E Books and E Readers is supposed to be the convenience factor...hours later and I am seriously thinking going to library for a real book would be EASIER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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