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gammalouie
Participant
January 6, 2014
질문

uthorize kobo aura -tried it all- no luck

  • January 6, 2014
  • 2 답변들
  • 1131 조회

I have tried several uninstalls and reinstalls of ADE. I have unauthorized and reauthorized computer with Kobo Aura ereader connected. I have followed all I could find on the internet and library site to a "T" but  ADE does not recognize my ereader. The computer does. It is drive F.  I've owned this ereader for a week and have spent over 20 hours trying to figure this out. I got one title onto my kobo manually but it wouldn't open. It said the device was not authorized.I'm angry and frustrated. I have contacted kobo but have had no luck getting hold of Adobe.  I've used several athorizations so if I try again, I may run out.

Does anyone have any suggestions that are not already mentioned here? I have tried them all.

Thank you

Gammalouie

    이 주제는 답변이 닫혔습니다.

    2 답변

    K
    kissecat
    Participant
    November 22, 2014

    Ok, having spent the better part of 3 hours trying to get open my library books on my kobo aura and multiple rounds of authorizing, deauthorizing, factory reset, downloading and erasing my library books 12 times I have had success!

    Version 4 of Adobe digital editions is not compatible with any Kobo device:  kobo.com/help - Using Adobe Digital Editions which is't listed as point 1 of the help with DRM/contect locked error  here: kobo.com/help - Fixing content errors on your Kobo eReader  .

    To summarise, download version 3 and all your troubles should be solved.....

    S
    sjpt
    Inspiring
    January 6, 2014

    Two things to try.

    You probably haven't got anything on there you need to save, but in either case do a backup of the kobo first if you have.

    1. Using explorer, delete any files/directories that look like 'Adobe Digital Editions' or '.digitaleditions'.
      You may need to set Explorer to view hidden files before you can see '.digitaleditions'
      I think file/directory names vary a little from manufacturer to manufacturer, but it should be clear which ones.

    2. factory reset the Kobo.

    It should be that if you have deauthorized the computer is removed from your list of 6 so you shouldn't run out,

    but it seems that aspect of the Adobe infrastructure is as unreliable as the rest and prone to miscounting.

    G
    gammalouie작성자
    Participant
    January 6, 2014

    Thanks for your reply. I really appreciate it. I followed all your instructions. The ADE just will not recognize my ereader. It never ever asked to authorize it. Only the computer is authorized. I have deauthorized my computer several times, removed all evidence of ADE and then plugged in my ereader again and downloaded and relaunched ADE. It never asks to authorize any device besides my computer.

    I'm so mad I could spit. This ereader specifically says it works with library DRM files.

    G
    gammalouie작성자
    Participant
    January 7, 2014

    The ADE just will not recognize my ereader.

    Just checking, the ereader does not show up in the left pane of ADE?

    No sign of ereader in ADE at all.

    It never ever asked to authorize it.

    The old ADE (v1.7.2) would ask to authorize an ereader if recognized an unauthorized one.

    The new versions will not do so automatically, you need explicitly to ask 'menu/Help/Authorize Device' (with device plugged in).

    However, if it isn't even recognized, neither manual nor automatic authorization will work.

    It may be worth trying ADE1.7.2

    ~~~~~~~~~

    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

    (You can have them both installed at once if you like.)

    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

    Some people have found ADE trying to upgrade automatically. 

    It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

    Probably best to say no if 2.0.x installation asks if you want to migrate your library.


    spent 2 ours at public library today. had lots of help. Had them fooled too. just by chance, one staff turned the power on. up popped the ereader in ADE. Found out that although the Kobo Aura says charged and connected, it is not "on". I had contacted Kobo several times and this was not even mentioned. I guess they thought everyone should know it.

    maybe some people with Kobos might have this same issue.

    Thanks everyone for your time and trouble.

    Gammalouie

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