eReader not authorized to open this book

Community Beginner ,
Nov 04, 2017

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When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

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161 Replies 161
New Here ,
Nov 08, 2017

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I have the exact same problem. I have tried solutions offered online but nothing works. Please HELP ME TOO!

It worked perfectly before.

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Community Beginner ,
Nov 12, 2017

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AdobeSupport​ if the community cannot answer this problem, will you help solve it? I cannot use my Kobo device in the way I bought it for without this problem being solved. Thanks!!

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New Here ,
Nov 14, 2017

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I am having the same issue. I've erased my computer authorization for ADE, re-installed ADE, reset my kobo. Nothing is working. It is becoming very frustrating.

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Community Beginner ,
Nov 15, 2017

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Agreed, very frustrating! Also tried erasing computer's authorization but that didn't work either.

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New Here ,
Jan 10, 2021

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I am having the exact same issues. I have tried  a Mac and windows device. I have uninstalled, reinstalled, reset the kobo, authorized, unauthorized etc etc etc. I can get the book on to the KOBO and then nothing - it worked for a long time and now I can't get a book. I even upgraded to a newer kindle today and nothing. Is there anyone to contact rather than this community forum?

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Community Beginner ,
Jan 11, 2021

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Your local library.

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New Here ,
Nov 13, 2017

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Same problem here!!

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New Here ,
Nov 14, 2017

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I just resolved my issue! I tried all the same things as you, spoke to Kobo for ages and nothing there helped, and tried reauthorizing my kobo, redownloading adobe digital editions etc but no luck anywhere.  Finally I erased my computer's authorization... this does mean I lost all access to the current library books in my library, but I then authorized it (with overdrive as my new ID) and every book I've downloaded since I've had no problem with reading. Hope this helps you too!

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Community Beginner ,
Nov 15, 2017

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Thanks cuppaT, unfortunately this didn't solve my problem.

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New Here ,
Jul 28, 2019

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Thanks for this . I now can get my library books after a long fight.

LD

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New Here ,
Apr 10, 2020

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I would like to try this but I don't understand what "using an Overdrive ID" is? I had Overdrive years ago but my newest Kobo doesn't let me download apps so I haven't used it in years.

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Community Beginner ,
Sep 07, 2020

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What does "with overdrive as my new ID" mean?

I tried all the methods listed in this thread with no luck. I've given up on Kobo and am reading library books using Libby (an Overdrive app) on my iPad mini. Most disappointing!!!!

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Community Beginner ,
Sep 07, 2020

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No idea. I just use my library overdrive/Libby app --
Wyatt Graham
Hamilton, ON, Canada

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New Here ,
Feb 22, 2021

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Thank you!  Hours wasted on trying to fix this issue.  I got so frustrated that I bought a newer version Kobo aftere reading that might be my issue.  Same problem with the new Kobo.  Thank you so much for this info!  One of my kids will be happy to be inheriting my older Kobo now.  🙂

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ttloop LATEST
Community Beginner ,
Feb 23, 2021

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Glad you were able to work it out.

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New Here ,
Jan 10, 2021

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I've done this also, but it still doesn't work.

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New Here ,
Nov 14, 2017

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Up until last week I had no problems transferring a library book from digital editions on my computer to my Nook simple touch ereader.  I've been doing this for about 5 years.  Last week when I transferred a book to my ereader the book showed up in the Nook Library but when I went to open it I got a security token not found error message.  I reauthorized the Nook and verified it matches what is in ADE.  But it still won't open.  The book does open on my computer.  Any ideas on what I can do?? 

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Community Beginner ,
Nov 16, 2017

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Hey everyone. After speaking with ADE ppl who said my account was in order and there was nothing else they could do (they were nice about it) I ended up chatting with Kobo and again and they said to try to use ADE 3.0 instead of 4.5 because it works better with Kobo for some reason. Once I downloaded that one, I erased authorization for my kobo and computer one more time and reauthorized and then it WORKED! Hope this helps someone else! ❤️

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New Here ,
Nov 29, 2018

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Thank you, thank you, thank you! This is working for me (so far)!

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New Here ,
Nov 05, 2019

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Downgrading to ADE 3.0 instead of using 4.5 worked for me! I'm using KoboGlo 4.18 and Windows 10.

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New Here ,
Jun 07, 2020

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I can't seem to get a proper link to ADOBE 3.0!! Can anyone help? 

 

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Community Beginner ,
Jun 07, 2020

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New Here ,
Apr 13, 2020

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Thank you! Deleting the old Adobe athorization then installing ADE 3.0 worked! 

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New Here ,
Jun 10, 2020

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Same for me, yeah!!!

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