When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!
I have the exact same problem. I have tried solutions offered online but nothing works. Please HELP ME TOO!
It worked perfectly before.
I am having the same issue. I've erased my computer authorization for ADE, re-installed ADE, reset my kobo. Nothing is working. It is becoming very frustrating.
Agreed, very frustrating! Also tried erasing computer's authorization but that didn't work either.
I am having the exact same issues. I have tried a Mac and windows device. I have uninstalled, reinstalled, reset the kobo, authorized, unauthorized etc etc etc. I can get the book on to the KOBO and then nothing - it worked for a long time and now I can't get a book. I even upgraded to a newer kindle today and nothing. Is there anyone to contact rather than this community forum?
I just resolved my issue! I tried all the same things as you, spoke to Kobo for ages and nothing there helped, and tried reauthorizing my kobo, redownloading adobe digital editions etc but no luck anywhere. Finally I erased my computer's authorization... this does mean I lost all access to the current library books in my library, but I then authorized it (with overdrive as my new ID) and every book I've downloaded since I've had no problem with reading. Hope this helps you too!
Thanks cuppaT, unfortunately this didn't solve my problem.
Thanks for this . I now can get my library books after a long fight.
I would like to try this but I don't understand what "using an Overdrive ID" is? I had Overdrive years ago but my newest Kobo doesn't let me download apps so I haven't used it in years.
What does "with overdrive as my new ID" mean?
I tried all the methods listed in this thread with no luck. I've given up on Kobo and am reading library books using Libby (an Overdrive app) on my iPad mini. Most disappointing!!!!
Thank you! Hours wasted on trying to fix this issue. I got so frustrated that I bought a newer version Kobo aftere reading that might be my issue. Same problem with the new Kobo. Thank you so much for this info! One of my kids will be happy to be inheriting my older Kobo now. 🙂
I've done this also, but it still doesn't work.
Up until last week I had no problems transferring a library book from digital editions on my computer to my Nook simple touch ereader. I've been doing this for about 5 years. Last week when I transferred a book to my ereader the book showed up in the Nook Library but when I went to open it I got a security token not found error message. I reauthorized the Nook and verified it matches what is in ADE. But it still won't open. The book does open on my computer. Any ideas on what I can do??
Hey everyone. After speaking with ADE ppl who said my account was in order and there was nothing else they could do (they were nice about it) I ended up chatting with Kobo and again and they said to try to use ADE 3.0 instead of 4.5 because it works better with Kobo for some reason. Once I downloaded that one, I erased authorization for my kobo and computer one more time and reauthorized and then it WORKED! Hope this helps someone else! ❤️
Thank you, thank you, thank you! This is working for me (so far)!
Downgrading to ADE 3.0 instead of using 4.5 worked for me! I'm using KoboGlo 4.18 and Windows 10.
I can't seem to get a proper link to ADOBE 3.0!! Can anyone help?
Thank you! Deleting the old Adobe athorization then installing ADE 3.0 worked!