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Corrupted DN Files (Dn 1.0.1 Version)

Forum|Forum|8 years ago
December 12, 2017
7 replies
2756 views

With the new update i am still getting corrupt file eror when loading back in a saved file that contains obj objects/meshes

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Correct answer JeanetteMathews

Hi everyone! Just an update on the corrupted file issue. We've been working on this for a while now and thank you to everyone who sent in files for us to investigate. We're getting close to our next release and have a build available on the Dimension CC Prerelease that should open all previously corrupted files. If you'd like to join just use the link above and download the 1.1.0-RC build. Please provide any feedback on the Prerelease site forums as it is an NDA community.

JeanetteMathewsCorrect answer

Adobe Employee

Hi everyone! Just an update on the corrupted file issue. We've been working on this for a while now and thank you to everyone who sent in files for us to investigate. We're getting close to our next release and have a build available on the Dimension CC Prerelease that should open all previously corrupted files. If you'd like to join just use the link above and download the 1.1.0-RC build. Please provide any feedback on the Prerelease site forums as it is an NDA community.

stevenb5679236

New Participant

Good news : My previously corrupt file opens!!

Bad News : Render Preview or trying to render crashes/freezes on the previously corrupt file.

J

jan rissss

Participating Frequently

OK Jeannette,

your last reaction (reaction, not even action) was on 11 January. Silence since then. How about Dimension, Adobe, Jeannette, someone please answer! Your clients are stumbling in the dark. Dimension sucks, so far! Will it suck forever?

Hello?

(echo)

JeanetteMathews

Adobe Employee

I do my best to answer across all of the platforms and channels but these forums are the most difficult to keep up with. I highly recommend joining our Feedback portal to report bugs and request features.

Adobe Dimension CC Feedback Portal

This issue in particular is tracked there as well and got an update 3 days ago.

File May Be Corrupt - Won't Open Saved File – Adobe Dimension CC Feedback Portal

S

stevenb57830684

Participating Frequently

I too have had 3 or 4 projects now in the last month or two that after saving like normal become corrupt next time I go to open. Super sad as some of them were hours of works lost. I do a lot of duplicating in these so maybe thats related to the above post.

I have recently sent 1 file to the email above in hopes they can check it out.

J

jan rissss

Participating Frequently

This app sucks. About every file (with an obj in it) I re-open, gives the response that the file is corrupt. Adobe, what are you doing? Is anyone from Adobe monitoring this at all? When will you start to take your users serious? Sigh.

JeanetteMathews

Adobe Employee

Yes, we are here and observing, but I don't have any more information to add above the statement I made above. Please send the .obj file and the corrupted .dn save file to tickets@adobedimension.com and we can investigate! We are actively investigating but only have one example file so far.

J

jan rissss

Participating Frequently

I've sent files twice to this ticket address and have not gotten any response. If Adobe is listening, they aren't doing anything about what they are hearing....

I'm running the latest version 1.0.1. Files simply cannot be reopened. It's a one-use, one shot program and you pray your system doesn't crash while it's running. Thanks Adobe for creating even more software that we can't actually use in a production environment.

Same thing here, natek85275347. No reaction, no cure.

R

rustyct57

New Participant

I was having this problem too with a project. In my instance, I found the cause to be using the duplicate command on objects I'd imported. Every time I duplicated an object, saved then closed the file, I would get the corrupt file error next time I tried to open.

My workaround was to re-import the object file for each instance I wanted to place it in my project. It's a bit more work, but the file can save, close and re-open without error.

I don't know if duplication of objects included with the program will cause the same corruption error as I didn't test that, but it always caused the corruption error when duplicating the 3D object file I imported.

wojciechd62441643

New Participant

Have the same problem.

markd78411380Author

Participating Frequently

sorry not the case i just created a new project saved it then opened it perfect THEN brought in a OBJ file set it all up , saved it , quit the program then loaded it back in with the error.

mark

JeanetteMathews

Adobe Employee

Please send the .obj file and the corrupted .dn save file to tickets@adobedimension.com and we can investigate!

markd78411380Author

Participating Frequently

I was looking forward to this update as well , i hope this issue can be sorted

sent

JeanetteMathews

Adobe Employee

The update will only prevent files from becoming corrupted. Unfortunately the ones that were corrupt will not be able to be opened.

N

natek85275347

New Participant

This update DOES NOT prevent files from becoming corrupted. Many lost hours into 2 projects created in the newest version, only to have the new files become mysteriously corrupted. Adobe engineering team says they are not able to open newest version files either. It appears that for right now, the only way to avoid corrupted DN files is to avoid using Adobe Dimension altogether.

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