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Seedbed Creative
Seedbed Creative
Participating Frequently
February 7, 2022
Question

Dimension Hanging - cannot create new project or open new ones

  • February 7, 2022
  • 4 replies
  • 863 views

Hi,
I used Dimension last thursday, worked fine. Now today, Monday, it wouldn't open existing files or create new ones. No changes to Mac OS or updates to Dimension.

Saw on CC that an update was available, so updated. Still hasn't sovled the problem.

If I try to open via the file, Dimension opens but never gets past the spash screen and a spinning blue ball of death. If I open via the dock, it gets to the 'tour' spash page, but both 'open' and 'create' again just give the spinning ball.

I have used CC to uninstal, Cleaner to make sure it was gone, restarted, reinstalled, restarted, same problem.

Same again with installing the last version again, just in case.

One thing I was suprised with, after purging it (i thought), the dock still gives me the option to open previously opend files, which I thought would have been removed on the install?

I've got a deadline and 10 renders to do, typically!

Thanks
Dimension 3.4.5 (and 3.4.3)
MacBook Pro Late 2013
2.3GHz Quad Core Intel
16GB RAM
Intel graphics card

This topic has been closed for replies.

4 replies

E
echoraven
Participating Frequently
February 27, 2023

Running into the exact same issue except I have an M1 iMac with 16G RAM and over 500GB free space on the hard drive.

When I log out of my normal account and into another account, the app works.

I've deleted all adobe apps and reinstalled and the issue remains (on the primary account where I keep the work files)

P
Pete286647998sjc
New Participant
March 3, 2023

I also encountered the same situation. And I don't know what to do...

Seedbed Creative
Seedbed CreativeAuthor
Participating Frequently
February 8, 2022

Well, I've just installed v3.1 and it works fine. Which is a bit weird.

 

    Ussnorway7605025
    Ussnorway7605025
    Brainiac
    February 7, 2022

    OK back when the software was working properly did it perhaps crash during a rendor?

    That could cause it to ignore your Gpu card at boot and temporary removal of the sniffer app is my standard work around when that happens 

      Seedbed Creative
      Seedbed CreativeAuthor
      Participating Frequently
      February 8, 2022

      Hi,

      I renamed the GPU sniffer core in "framework' and it gave me the 'does not meet system requirements' splash.

      I'm spinning in circles here trying to find out why it worked one day and not the next. I don't remember it crashing at all.

      Thanks for your help by the way, it's much appreciated.

       

      Ussnorway7605025
      Ussnorway7605025
      Brainiac
      February 7, 2022

      an Intel graphics card doesn't meet the min system requirements to run the software [https://helpx.adobe.com/dimension/system-requirements.html ]

      Seedbed Creative
      Seedbed CreativeAuthor
      Participating Frequently
      February 7, 2022

      although it did 5 days ago? This is the bit i'm struggling to understand, as I tried an older version.

       

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