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Dimension is freezing on the splash screen

Community Beginner ,
Oct 15, 2018 Oct 15, 2018

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Adobe Dimensions will not load past the splash screen (attached screenshot). It used to load and run just fine, but hasn't for the last two updates including todays major update. Any ideas on what i can do to solve the issue? I can provide what ever information needed to diagnose the issue. Thanks in advance!Screen Shot 2018-10-15 at 1.41.15 PM.png

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2018 Nov 02, 2018

Hey guys!  Just wanted to let you know we're investigating this.  Can you let me know if you're on older Macs?  Seems like it might be all 2010 Mac machines.  If any of you are on newer Macs (can find in the Apple > About this mac... menu) that'd be a great data point for us.

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Community Expert ,
Oct 25, 2021 Oct 25, 2021

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No problems with my Mac, all is working fine.

Mac PRO 2019
2 Radeon W5700X

 

Capture d’écran 2021-10-25 à 09.34.10.png

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