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Question

Dimensions won't create new document/ open document

Forum|Forum|5 years ago
August 21, 2020
4 replies
1614 views

Hi! I'm having trouble using Dimensions. When I was using the free trial it worked just fine. But now that I've purchased it it wont let me create a new file. The initial window pops up that includes the "create new" and "open" buttons, but when clicking on either button it loads for a long time until eventually quitting. I've tried restarting my computer, using older versions of dimensions, and uninstalling dimensions as well as the creative cloud app all together and redownloading/ installing but nothing seems to work. Assistance would be much appreciated! Thank you!

This topic has been closed for replies.

Y

YDHEIL

New Participant

we have the same issue. and no one bothered their team to answer our problem. mines don't create files hangs during lunching

A

alexanderl34540429

New Participant

Downloaded Dimensions for the first time ever and having this exact issue (ver. 3.4.4). Please tell me there is other way to fix this besides reinstalling all my suite apps with my personalized settings.

E

e5E67

Participating Frequently

i aslo have sthis issue suddenly

E

e5E67

Participating Frequently

any help aavailble?

did anyone solve this?

M

mikef4238255

New Participant

I am currently having this issue. Did you ever get this resolved?

Ussnorway7605025

Brainiac

this is a known registration issue caused by Adobe not testing their system works before kicking it out the door... your idea to remove the old Dimension is correct but it must be totally removed with the clean up tool before reinstalling again

contact the help desk and get them to remote into your Mac if you can't do it yourself mate

Ares Hovhannesyan

Community Expert

Here is link to Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

You can remove only Dimension app from the list of program.

A

Alek_V

Inspiring

I have run into this issue today. It's the first day of Adobe MAX 2020. Very surprised. I ran the Creative Cloud Cleaner Tool to remove Dimension and then reinstalled it. The solution does not work. The app is completely non-functional. It's completely frozen on launch. I'm not going to delete my entire Creative Cloud suite and spend hours reinstalling everything and adding back all my preferences and shortcuts. This is unbelievable.

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