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nathaniel_young
Participant
February 27, 2023
Answered

Unable to import model Error

  • February 27, 2023
  • 21 replies
  • 20099 views

Out of nowhere Dimenions is giving me an 'Unable to import model' error for any OBJ I attempt to import. Inititally I was thinking it was an issue with a new model I downloaded, but I'm receiving the same error with all OBJ files I've previously imported into Dimensions. I've tried a fresh install, as well as previous versions. Not sure what to do next.

 

System:

Windows 10 Pro Ver 21H2

AMD Ryzen 7 3700X

32BG RAM

GeForce GTX 1660 Ti

    Correct answer AEllard

    Thank you for letting us know about this issue! The .obj file and Adobe Stock 3D assets import error has been fixed in the latest version of Dimension v3.4.9.

    21 replies

    Y
    Yasir777
    Known Participant
    January 4, 2025

    Can you share the file, I'll try it on my end. 
    where did the obj come from?

    L
    leoluca_ligotino
    Participating Frequently
    January 4, 2025

    it come from rinoceros

    i can't send whit broswer, it say this message error:

    i send obj whit we transfer

    https://we.tl/t-E0AynB63Qk

    Y
    Yasir777
    Known Participant
    January 5, 2025

    I think I have solved your problem forever.

    I opened the file you send in We tranfer and was not able to open in DN, I got the same message you did.

    So I opened my secnd copy of Photoshop 2021 version 22.20, it is Adobe's last fully functional 3d tools. then select the 3D from menu, navigate to your .obj file, onpen then save back to .obj and voila you can now work in Dn. You have to downlaod the Photoshop 22.21 v22.20.

    Good luck, if you cant, then I can email you the converted file, but send me your email.

      L
      leoluca_ligotino
      Participating Frequently
      January 4, 2025

      same problem when import an obj file 

       

      L
      leoluca_ligotino
      Participating Frequently
      January 4, 2025

      here the model

      L
      leoluca_ligotino
      Participating Frequently
      January 4, 2025

      i can not upload. i don't know why, whit other programs it's run! rhinoceros, blender, 3d viewer

      O
      Optimistic_Gazelle3455
      Inspiring
      December 12, 2024

      This error has returned since the new update - 4.0.4 - coincidentally

       

      Y
      Yasir777
      Known Participant
      December 12, 2024

      Would you like to share that model, and see if I can open it on my copy?,

      O
      Optimistic_Gazelle3455
      Inspiring
      December 12, 2024

      The model is under NDA, so I can't. However, it appears OBJs imported into existing DN files from an older version of Dimension cause the error, even with Dimension up to date. If I set up a new file, I can import the OBJ. So if I create a new file and save it, then later update Dimension and try to import a new OBJ into the same file, it shows the error. For some reason, opening older DN files in the latest Dimension doesn't let me import new OBJ files.

      T
      Teppo2690676539gd
      Participant
      February 4, 2024

      Same problem here. One workaround was to import OBJ into Blender and export as OBJ. That one opened fine in Dimensions.

      Y
      Yasir777
      Known Participant
      February 4, 2024

      What OS are you running and is it a Mac or PC. And version of Dimension?

      T
      Teppo2690676539gd
      Participant
      February 4, 2024
      Hi, I´m using Mac OS 12.6.1 and Dimension ver is 3.4.11

      Teppo
      Fine Tooth
      Fine Tooth
      Participant
      January 26, 2024

      Still having this problem on version 3.4.11.

      H
      Harold238567874n7u
      Participating Frequently
      January 9, 2024

      Same here, can't import any FBX or OBJ files.  Are there any file types that Dimension can still import?

        Y
        Yasir777
        Known Participant
        January 9, 2024

        Which version of Dimensiin.. Mac or PC?

        thst issue has been resolved a year ago. 

        H
        Harold238567874n7u
        Participating Frequently
        January 9, 2024

        Version 3.4.11.  

          A
          Adobe Employee
          AEllardCorrect answer
          Adobe Employee
          April 10, 2023

          Thank you for letting us know about this issue! The .obj file and Adobe Stock 3D assets import error has been fixed in the latest version of Dimension v3.4.9.

            H
            HELLA Aglaia5EF5
            Participant
            April 28, 2023

            It didn't work for me with v3.4.9 - the error when importing *.obj still occurs. Back to the v3.4.6 has worked and the import works without problems.

            J
            Jeremy29245904gla5
            Participant
            April 4, 2023

            Just in case you all didn't see, there's an update that appears to have fixed this issue. Vers. 3.4.9

              Y
              Yasir777
              Known Participant
              April 4, 2023

              Thank You, I just installed it, and it seems they took care of at least 3 things. All Models are availble now, the yellow notification: You are not logged in, has been fixed

              I had issue with shortcut keys, I have to check on that later today. 

                J
                JK_Dude
                Participant
                March 31, 2023

                Same issue. I had to uninstall the latest version. It's working now on 3.4.7.

                armpaulofer
                armpaulofer
                Participant
                March 31, 2023

                I have the same issue importing some models from Dimensions lybrary (iMac 27" 2019)... at fisrt i thought it was because not enough RAM but from what i notice here it's really about the latest version. However i don't have the same issue with imported .obj files from Illustrator.

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