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Не могу оплатить подписку

New Here ,
Feb 10, 2018 Feb 10, 2018

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Здравствуйте, подскажите как оплатить подписку, если изменился срок действия карты? В управлении своими планами я изменила уже данные, а оплата все-равно не проходит. Как быть?

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correct answers 1 Correct answer

Community Expert , Feb 10, 2018 Feb 10, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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Community Expert ,
Feb 10, 2018 Feb 10, 2018

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https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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New Here ,
Apr 15, 2022 Apr 15, 2022

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Добрый день!

Скажите, пожалуйста, как сейчас мне оплачивать подписку на Adobe Creative Cloud, когда Adobe прекратила продажи в России???

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia?promoid=YB1TGL3F

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Community Expert ,
Apr 15, 2022 Apr 15, 2022

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you may not be able to do that until your government stops their attack on ukraine, but if you are able you'll need to check with adobe support:

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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