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이 주제는 답변이 닫혔습니다.

4 답변

Tacafy大尉
Legend
January 2, 2020

борисх94375721, Привет.
Я не являюсь сотрудником Adobe, таким как John T Smith и linsim, но, как вы можете видеть на этом экране, элемент с ошибкой является полем ввода регистрационного номера INN (ID налогоплательщика), но даже если вы его не введете, вы можете разместить заказ. вы не можете.
Если вам абсолютно необходимо это сделать, вы можете проконсультироваться со службой поддержки или отделом продаж, как сказали бы другие.
Разве это не хорошо, если вам не нужно вводить его и заказывать без него?

LinSims
Community Expert
Community Expert
January 2, 2020

You're braver than I am, TkfY. I saw the *.ru link and didn't click it because I couldn't identify it as safe. When I used a URL unshortner, it displayed a website that wasn't Adobe.

LinSims
Community Expert
Community Expert
January 2, 2020

To make it perfectly clear:

  • We cannot help you purchase Adobe software.
  • If you are buying software directly from Adobe, you must speak with Adobe customer service.
  • If you are buying from a reseller, you must speak with the reseller about your issue.
  • My reference to sanctions (or probably restrictions) has nothing to do with Adobe and everything to do with what the US government allows to be sold to Russia. I do not know if there are restrictions on the sale of software; I merely suggest that it is worth finding out if there are as it may affect your ability to purchase Adobe software. I am most likely wrong about this.
LinSims
Community Expert
Community Expert
December 30, 2019

As John said, this is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues, or issues with downloading or installing old, unsupported versions of Adobe software. Support for those issues requires an Adobe employee.

 

You appear to be trying to purchase Adobe software from a third-party company based in Russia rather than from Adobe. Adobe customer support is unlikely to be able to help you with this. Furthermore, there may be sanctions in place that prevent sale of Adobe software to residents in Russia. You will have to consult with a lawyer about that.

borek09
borek09작성자
Participant
January 1, 2020

Это сказал Джон,а ты что скажешь шестерка херова,что сюда лезешь с ненужными советами! И епт,какие к ебеням санкции у вас с головой Фсе нормально,вы че хотите всех пользователей Adobe отключить?Так флаг в руки,барабан на шею и свисток в задницу,сделаем свой АДОБ.Гуляй Вася.

John T Smith
Community Expert
Community Expert
December 30, 2019

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Locations http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf
-Adobe Resellers http://adobedealreg.force.com/PartnerSearch?lang=en

borek09
borek09작성자
Participant
December 30, 2019

А вы можете помочь?В службу поддержки требуется английский,а у меня с этим напряг.