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2018 CC apps running extremely slow on imac pro

Forum|Forum|8 years ago
December 30, 2017
22 replies
32735 views

Just downloaded 2018 CC apps to a new imac pro and couldn't believe how slow it took to open an illustrator file (about 40 secs!) compared to approx. 13 seconds on my 2013 Mac Pro. (1.2 mb file with text only) I even uninstalled 2018 and reinstalled 2017 and its still super slow, are they coming out with a fix anytime soon?

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Correct answer kglad

no.

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I

ingridb82716321

Participant

This is happening to me too! I can't believe my brand new ridiculously expensive iMac pro is running AfterEffects and Premiere slower than my 8 year old macbook. Crazy disappointing. Hope this gets resolved somehow. Any tips are appreciated.

kglad

Community Expert

did you reset your preferences?

I

ingridb82716321

Participant

I've reset mine as per your advice. It helped somewhat. But didn't solve the problem entirely.

kglad

Community Expert

reset your preferences: illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html

[ moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

mld_creativeAuthor

Participant

Thanks, but I did a clean uninstall and install, wouldn't the prefs file be deleted and reset upon a new install? I actually contacted apple (since I'm still under warranty) they suggested it was adobe software that needed updating to take advantage of the new processor speeds...but I appreciate your sugg.

kglad

Correct answer

Community Expert

no.

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