Skip to main content
seanl9624360
seanl9624360
Participating Frequently
August 7, 2015
질문

Accused of piracy, not allowed to use the product I paid good money for

  • August 7, 2015
  • 5 답변들
  • 692 조회

I bought Lightroom 6 from B&H photo for about a hundred and fifty dollars. I attempted to install it on a tablet. I entered the key when I did that. It didn't work because the tablet is not sixty four bit. Then I attempted to install it on my old laptop and it said it's piracy. Therefore I am not allowed to use the product I just spent a hundred and fifty dollars for. This is garbage. What can I do?

    이 주제는 답변이 닫혔습니다.

    5 답변

    seanl9624360
    seanl9624360작성자
    Participating Frequently
    August 7, 2015

    This big orange basketball is in your court now, Adobe.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    August 7, 2015

    Not to worry .

    That is an typical issue , refer below link :

    https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

    seanl9624360
    seanl9624360작성자
    Participating Frequently
    August 7, 2015

    I already downloaded this Manager you're talking about. I figured that out on my own, without your help, by googling the same damn error message you googled to allegedly figure this out. This is absolute trash. I can't believe this. I want no part of this situation or this product. I want my money back

    seanl9624360
    seanl9624360작성자
    Participating Frequently
    August 7, 2015

    I don't appreciate Adobe Indian-giving my products. Now you have Lightroom, now you don't. Reminds me of when the kid in South Park put his money in the bank and poof it was gone.

    seanl9624360
    seanl9624360작성자
    Participating Frequently
    August 7, 2015

    It's not piracy to try to install YOUR product on one of your devices, fail, and try again on another device, and it's not counterfeit.

    seanl9624360
    seanl9624360작성자
    Participating Frequently
    August 7, 2015

    If this doesn't get resolved as badly as I want to use Lightroom there is no way in hell I will be buying that again or send another dollar Adobe's way for the rest of my life for that matter. They'll be in the same category as Comcast to me.

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      August 7, 2015

      Then I attempted to install it on my old laptop and it said it's piracy.

      What is the exact error message?

      seanl9624360
      seanl9624360작성자
      Participating Frequently
      August 7, 2015

      Installation Failed

      Adobe Genuine Software Verification Failure

      The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit. Please report piracy or contact customer support for assistance.

      약관 및 조건Accessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices