adobe application manager - download error. please contact customer support

Report · May 31, 2013

trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)

been having this issue for a couple months... want to clear it up befor the new cc releases

so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager

restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager

tried to log in and got the following error (same error I have been getting for months)

adobe application manager - download error. please contact customer support

Report · May 31, 2013

Hi h2oonstone,

Pleae try these steps and see if it helps :

Rename OOBE folder to OOBE_old located at : Mac OS X : Macintosh HD>Library>Applciation support>Adobe>
Delete opm.db file located at <yourusername>/Library/Application Support/Adobe

Then try to lauch AAM

Report · May 31, 2013

I renamed the OOBE folder to OOBE_old

but I cannot find the opm.db file -

I do not seem to have a library in my user h2oonstone folder...

I did search the HD for the opm.db file - says nothing found

Report · May 31, 2013

opm.db file is present in your user library.

This library is hidden from MAC 10.7 onwards.

So in order to locate that,

Click on Go at the top
Select Go to folder
type ~/library/
This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe

Delete this opm.db file and then launch AAM.

Report · May 31, 2013

Thanks - I found and deleted opm.db

opened and launched AAM

selected Audition CS6 to be installed - and got the message that Installation Failed

Report · May 31, 2013

Glad to know that you are able to launch AAM now

Regarding the installation problem, it clearly mention that "Administrator privileges are required"

It seems that the MAC user account you are on is non Admin or you do not have sufficient admin rights.

You need to check the account permissions or try to create new admin user account and then check installing again.

Report · May 31, 2013

I verified that the admin permissions were correct on my MAC user account and they are -

I also tried setting up a new user account with full administrative privledges - launced AAM from the new account and I got the same - Installation Failed error...

Report · Jun 01, 2013

did you tried to download some other application like Photoshop ?

Are you getting the same message with all the apps ?

If that is the case then there is some issues with User account, you may want to run disk utility and verify and repair the permissions and then try downloading again.

Report · Jun 01, 2013

Moving this discussion to the Creative Cloud Download & Install FAQ forum.

Report · Jun 02, 2013

I'm having the exact same problem EXCEPT that I used to be able to download just fine. I installed Photoshop, Illustrator, InDesign, AfterEffects and Muse, all without any trouble. Now, all of a sudden I am getting the same message as h2oonstone showed in the first message. I am signed in, but NOTHING shows in the screen and when I go to apps on CC it gives me the error message. I've wasted so much time trying to troubleshoot this already - I just need it to work!

Please help,

M

Report · Jun 02, 2013

I ran disk utility verified and repaiered permissions (twice between restarting the system)

I deleted AAM and reinstalled and trashed the OOBE_old folder

then downloaded and reinstalled AAM

then by opening AAM from the desktop (not through my CC account)

I have been able to dowload a number of apps - Audition, Muse, Edge Animate, Lightroom and Photoshop

AAM keeps getting stuck when downloading Illustrator - requires force quitting AAM - then I have to restart by having to turn off/on the computer instead of restarting it - I've tried 3 times so far with no sucess

so thogh I am having some sucess (yeah!) the AAM is not working seamlessly

Report · Jun 04, 2013

I continue to get this error when downloading illustrator

also get it when tryng to install After Effects

was able to install other applications

Report · Jun 04, 2013

h2oonstone are you on a managed network? If so please point your I.T. department to the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

Report · Jun 04, 2013

no i am not - no i.t dept. -

I am not a programmer - am a CC subscriber (artist) trying to install the apps on my second computer - prefer to be at work using the apps rather than troubleshooting or editing code

never had an issue with adobe apps working out of the box before

Report · Jun 04, 2013

Well either your software or hardware firewall is interfering or you happen to have a stability problem with your network connection which happens to occur when you are trying to download Illustrator.

Please try an alternate Internet connection to see if your difficulties persist. If you are on a wireless connection for example please try a wired connection.

Report · Jun 04, 2013

Jeff - the firewall is (and has been turned off) - I am on a wireless connection - however have tried to download it 4 or 5 different times with the same result - also - I have been able to download many of the other apps with no problem.

When I have access to a wired connection - I'll try it.

Report · Jun 05, 2013

I have exactly them same problem. And I have followed the advices in this discussion and comes as far as "h2oonstone".

Illustrator will not download, says I do not have admin rights anymore. I am the only person working on this license. Cannot find a way to turn admin rights on.

Where do I do that?

Have turned off the firewall, have a wired, good connection. What shall we do now?????

I cannot see the Photoshop CC as an option to download. Shouldn't it be available now?

Report · Jun 05, 2013

Posted this reply to the next post, but it was ment for Adobe staff:

I have exactly them same problem as "h2oonstone". And I have followed the advices in this discussion and comes as far as "h2oonstone".

Illustrator will not download, says I do not have admin rights anymore. I am the only person working on this license. Cannot find a way to turn admin rights on.

Where do I do that?

Have turned off the firewall, have a wired, good connection. What shall we do now?????

I cannot see the Photoshop CC as an option to download. Shouldn't it be available now?

Report · Jun 05, 2013

Hi Tennfjord, Photoshop CC and all other CC apps are not yet launched.

They will be available later this month.

FAQ : http://www.adobe.com/products/creativecloud/faq.html

Report · Jun 04, 2013

This is ther error I am getting when I try to download Illustrator - I've tried no less than 4 times

I am also getting this message with After Effects