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Participant
November 11, 2020
질문

Adobe apps installation always stop at approximately 10%

  • November 11, 2020
  • 2 답변들
  • 302 조회

Hi there, every time I try to install an Adobe app (photoshop, premiere, illustrator...) the installation start and then it stops. 

I don't know where the problem is, and I d'ont know what to do. I have a premium access and I can't use it

 

Thanks a lot in advance

이 주제는 답변이 닫혔습니다.

2 답변

John T Smith
Community Expert
Community Expert
November 11, 2020
Victor5E99작성자
Participant
November 11, 2020

Mac OS 10.13.6

2,3 GHz Intel Core i5

John Waller
Community Expert
Community Expert
November 11, 2020

Current versions of Cloud apps (Photoshop etc) are not supported on macOS 10.13.x. They require at least macOS 10.14 (Mojave) or later. macOS 10.15 Catalina is recommended.

https://helpx.adobe.com/au/photoshop/system-requirements.html

 

If your hardware is compatible, you will have to upgrade your operating system.

Catalina: https://support.apple.com/en-au/HT201475

Mojave: https://support.apple.com/en-au/HT210190

John Waller
Community Expert
Community Expert
November 11, 2020

Which operating system?

Victor5E99작성자
Participant
November 11, 2020

MAC OS