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Adobe Creative Cloud Activation/Deactivation Issues

Enthusiast ,
Apr 03, 2013 Apr 03, 2013

The current way to activate and deactivate devices is a fairly frustrating experience. Especailly when you have more than 2 devices. With Creative Cloud, there needs to be a way to activate or deactivate a device remotely. I know that currently only 2 devices can be activated within each Creative Cloud account at once. That's okay. But if the user has 3 computers (one of which is a laptop) and they are out of the office and need to use the 3rd device (the laptop) there is no way currenly (as far as I know) to deactivate one of the two office devices in order to activate the 3rd device (the laptop). Am I mistaken or is there a better way to manage your Creative Cloud activations and deactivations? Is this feature going to be available to users in the future?

What would be ideal is if one could log onto their Adobe Creative Cloud account and see a list of their devices (which they've previously named) right there and simply activate and deactivate their devices whenever they need to. That way, you can be out of the office and not be stuck with no way to remotely activate another device on your account.

Is there any hope for this?

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Creative Cloud
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correct answers 1 Correct answer

Adobe Employee , Jun 09, 2016 Jun 09, 2016

This behavior has improved for Adobe as well. From the account management page a user can remotely deactivate specific devices. See this article showing the workflow: Sign in and sign out to activate Creative Cloud apps

Activated%20Devices%20new.jpeg

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New Here ,
Oct 13, 2016 Oct 13, 2016

This is still a problem for me. Clicking on Manage Activated Devices doesn't take me to a page where I can manage devices.

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New Here ,
Feb 03, 2017 Feb 03, 2017

I got an error message when I signed one that I had to many devices on file. Which is odd because I have not added any. I noticed my laptop had a (2) next to it so I deleted my laptop and my mini however there is no live link to activate to re activate of my computers so I know have 0 computers on my account. Please help.

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New Here ,
Jan 11, 2019 Jan 11, 2019
LATEST

I have been unable to access the "manage devices" option on my account for the last two weeks. I'm told to reload the page, which does absolutely nothing. Does this mean that after six years Adobe may actually be addressing this issue of managing one's devices?

I will also note that given the amount being paid, it would be useful if a "credit" could be made available for those of us who only use a small number of the available apps. That is, I don't need or use Dreamweaver, so as long as it's not installed on any of my machines I would have a "credit" that allows me to install Acrobat, which I do use, on more than the standard two devices. Reading over the various posts to this topic, I suspect I'm not alone.

I realize this might complicate matters, but since Creative Cloud can clearly determine which apps are installed on my devices, it doesn't seem to be outside the realm of possibility. After all, we aren't paying for the individual apps but rather for access to same.

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