Adobe Photoshop Elements 2019 [Purchased from Dell. When installing, Excel opens instead]

[IrishEyesmbp]

Hi, all.

    Can anyone help me?  I purchased Adobe Photoshop Elements from Dell a few weeks after purchasing my laptop.  I'm trying to install it but for some reason or other when I do it keeps opening up Microsoft Excel, which is only a trial version on my computer.  How do I download my software without using Microsoft Excel?  THANKS IN ADVANCE for ANY and ALL HELP...

MB

[John T Smith]

Since you bought from Dell, I think you need to ask Dell how to download and install from their store

[IrishEyesmbp]

Unfortunately, they want to charge me to tell me HOW to download it.

[John T Smith]

kglad links in reply #1 here https://forums.adobe.com/thread/2596028 to download program installers

I do NOT know if the serial number Dell provided with your purchase will work with a download from Adobe

[IrishEyesmbp]

Wow, that would be a pretty unscrupulous thing to do...

[John Waller]

What would?

[John Waller]

IrishEyesmbp  wrote

Unfortunately, they want to charge me to tell me HOW to download it.

First I've heard of that.

I've bought software from Dell in the past. You login to your Dell account and download. That's it.

[IrishEyesmbp]

That's what I have tried to do but instead of getting a log in for my Adobe

registration number, I get excel. It's really weird.

[John Waller]

Would probably help if you spelled out your steps a bit more.

What's the exact file name you're downloading and clicking on.

We're all guessing based on the limited info provided to date.

[IrishEyesmbp]

SUCCESS...  I FINALLY got Photoshop Elements to download.  THANKS FOR EVERYONE'S HELP... 

[02GEEK]

when you click on the installer, excel opens?

[IrishEyesmbp]

Yes, excel comes up. 

[John Waller]

You're double clicking an .exe file? Not an .xls file?

[IrishEyesmbp]

I need to go back and see.  Give me a few minutes.  THANKS.

[IrishEyesmbp]

THIS PROBLEM HAS BEEN SOLVED!!!!!!!  Thanks to everyone who helped.  I truly appreciate it.. 

[Peru Bob]

Can you tell us your solution so others may benefit from this thread?

[IrishEyesmbp · Accepted solution]

I ended up going directly to the Adobe page and loaded the trial version.

Then, I converted it to the owner's version using the serial number that

Adobe provided me. After that, it was a breeze...