Adobe services [branched]

pierreh80104776  wrote . . . Now with 7 post in the office and 4 outside we always got problem ( 75% of the IT Guy job is to fix bug adobe software create) . . . The specific volunteers don't answer questions Call customer service is not a answer and the "It's your machine' either. What I will like to these two Specific volunteers is stop answering when they don't have answers jsut for the sake of getting some point and after seing the website one of them is surely not a professional.

Hi Pierre,

I read everything you posted, and I didn’t see anything about the problems you say you are having — I only saw a lot of discontentment which was mostly on threads started by others, which is why I am asking for clarification. This is a user-to-user forum and most of us are volunteers who are long-time users. There is some staff involvement, and there is a second forum for bug reports.

If you are having an problem now, can you tell us which application and what the problem is? That’s what I have not yet seen in any of your posts.

I have been using Adobe products for close to 30 years. Since I’ve been on the forums, I’ve learned that sometimes it’s the OS, sometimes it’s the drivers, sometimes it’s Suitcase or other software, sometimes it‘s the computer,  sometimes it's in the Adobe software, and sometimes Preferences need to be reset. Some of the ACPs are really good at determining which of these it is once they hear the problem and have the system specs.

As to what you said about points, I saw that thread, and you may not know that points do nothing for us. We get zero benefits from how many points we have. Most of us are here simply because we like to help people.

I see that we’ve been missing with you, and that’s why I wanted to check to see if you have any specific problems with applications that we can address. We don’t work for Adobe, but collectively we are pretty good with Adobe software.

Best,

Jane