pierreh80104776
Participant
pierreh80104776
Participant
Activity
‎Jul 25, 2019
09:59 AM
2 Upvotes
The only real solution is to quit Adobe. That's the only way they will understand. At Design shows Adobe is the main joke for at least 2 or 3 years, they know but they don't care!
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‎Jul 20, 2019
08:03 AM
There are serious law about fraudulent overcharge taxes in Canada. The solution is (of course, like always) not Contact Customer care but make a complaint at Canada revenue-agency. There's a lot of people unhappy with Adobe here, and some who do intellectual gymnastics to not admit it.
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‎Jul 16, 2019
04:46 AM
No I won't because it's futile. Anyway starting yesterday we only have one licence ( We used to have 11) for the clients who still use Adobe and starting in January we gonna start to charge extra fee for those who do. ( except .ai or .psd file who can be open with other software. We have keep all the screen print of the delete conversation, just as a reminder and to show it at some convention, maybe even a conference on how to Quit Adobe. Adobe really need to clean their act, because i'm sure we are not the only production company who's leaving. Adobe used to be professional and responsable, not anymore.
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‎Jul 16, 2019
04:18 AM
So the answer is no? Let's face it the Adobe customer service are so bad people don't really have the choice to use this forum (the vast majority of people doesn't have access to an IT guy and even then he can't always fixed the problem, particularly just after an update). Every one undergoes training? By who'm exactly? Some of them are not even professional (look at their portfolio or website) any other pass so much time just to give bad answer it become pretty obvious they don't have a real job. And once again this is a PUBLIC forum for people who pay for Adobe software, not a forum for Adobe.
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‎Jul 14, 2019
12:36 PM
What is the recourse when a acp's locked a conversation for no reason except to have the last word evn if the question is not yet resolved? Message was edited by: Moderator (Discussion successfully moved from Adobe Creative Cloud to Forum comments)
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‎Jul 14, 2019
11:50 AM
So all the many times that this happened Adobe was not responsible... once again Adobe could do no wrong, thank you for showing us the light Nancy.
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‎Jul 14, 2019
11:23 AM
We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today. That's gonna be epic!
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‎Jul 14, 2019
10:03 AM
2 Upvotes
Call your credit card company and ask them to block the paiement to Adobe and be sure to make a formal complaint to your consumer protection office.
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‎Jul 12, 2019
07:37 AM
1 Upvote
helpful and providing good answers like Call customer service? Of course!
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‎Jul 12, 2019
06:02 AM
1 Upvote
So you don't need to be good as a designer, photographer, editor etc. Thank you Now I understand! Ok i'm out of here!
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‎Jul 12, 2019
05:58 AM
Of course, people make movie, photography and press kit with mobile equipment... Come on
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‎Jul 12, 2019
03:57 AM
1 Upvote
You are right, the reason is called the language barrier and you are wrong it's more stable and by the look of your portfolio you don't really know how to use photoshop anyway. How some people become ACP's is beyond me. Maybe you can explain it to me.
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‎Jul 11, 2019
08:51 AM
No he won't because what use to be free is not anymore if you are using a real computer.
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‎Jul 11, 2019
08:49 AM
We did and yes it is illegal in Québec (In Canada each province had their consumer protection service) I really don't understand why Adobe is doing that kind of stuff!
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‎Jul 11, 2019
05:43 AM
False, we are a production company and working to swich from Adobe to Infinity and believe me Infinity are more stable and can do everything photoshop can and more ( but there's a learning curve.) It's sad but bad customer service ( if the only place you can look for a technical problem is a forum, something's wrong) and unstable software ( particulary after a update) is going to put Adobe out!
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‎Jul 10, 2019
07:43 AM
We canceled all of our plan, we did receive the offer, We decide to take it and received this email: We've processed your cancellation request. Your service will end on 12-September-2019 (PT). So it seen we will have two month free ( very good for the transition to Infinity and DaVinci). But Adobe being Adobe, we never know, so we will check in 2 or 3 days if we are being charge or not. But maybe we received this email because it's illegal in Canada to make condition after the deal it's signed!
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‎Jul 09, 2019
04:54 AM
Hi What exactly do you mean by Blocked out? Are you speaking about transparency setting? And do you speak about a illustration, a picture or a video?
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‎Jul 09, 2019
04:38 AM
Ce problème arrive de temps en temps. il s'agit d'un problème de serveur évident de chez Adobe. Et après quelque temps, comme ça, sans crier gare, sans en parler surtout, le tout est fixé. Exemple: Chez nous impossible de rester connecter avec un desktop Window 10 durant une semaine mais possible avec un portable. Le mois dernier c'était le portable qui ne pouvait rester connecter bien que la configuration soit la même.
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‎Jul 08, 2019
04:11 AM
Extrêmement chiant en effet mais Adobe se déconnecte-t-il encore en plein travail? Et êtes-vous sous Window ou Mac? Pour nous la solution à fonctionné sous Window mais avec mac se fût la galère...
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‎Jul 05, 2019
02:29 PM
Between themself Adobe ACP's do that a lot.
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‎Jul 05, 2019
05:20 AM
1 Upvote
Yes and your realise ''I have no problem with my programs including the CC App'' don't help at all! Rename SLStore to SLStore.old from this Location Windows: C:\ProgramData\Adobe Mac: /Library/Application Support/Adobe Once done please rename OOBE to OOBE.old from this Location Windows: C:\Users\(Your Username)\AppData\Local\Adobe Mac: ~/Library/Application Support/Adobe Good luck that's a problem since at least 5 years, everyone got it one day or the other.
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‎Jul 05, 2019
04:46 AM
Of course you don't!
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‎Jul 04, 2019
08:58 AM
2 Upvotes
Believe me it's done.
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‎Jul 04, 2019
08:27 AM
1 Upvote
I agree with you 100%. Adobe Board of Directors and Adobe Sales and Marketing need to know about dissatisfied customer . This is why it's so important not to have commentary erased by some acp's who don't agree or don't really know how to use the software or not enough to see all the bug. it's just to easy for some acp's to write: ''I never had this problem, so it must be your computer'' when the acp's used maybe 25% and know about 40% of what the software is supposed to do. Acp's need to be real profesionnal and by the look of some of the portfolio's i've seen, some are clearly not.
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‎Jul 04, 2019
07:55 AM
Need to get branch by whom exactly? I don't think trying to get a better service by adobe or real answer by acp's is off topic, Especialy if the topis is why people are leaving Adobe and the bad service customers service is providing.
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‎Jul 04, 2019
04:56 AM
So could you explain this? Re: Adobe services [branched] and how come my last coment was delete? And don't say I was violating forum guidelines, because I was not. The only thing I did is prove you wrong with facts! Once again, users forum are important, that way people can help each other. But when some acp's ( always the same) are acting like Adobe's representative, delete comments they don't like, lock discussion they don't want, well sorry but that's not helping.
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‎Jul 03, 2019
02:40 PM
1 Upvote
Yes I know and usualy you delete the post and block the conversation!
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‎Jul 01, 2019
01:07 PM
1 Upvote
Good and some dude keep saying it's your system, not Adobe!
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‎Jul 01, 2019
07:14 AM
Non ceci n'a rien à voir avec votre système, le bug existe depuis très longtemps et Adobe refuse de l'admettre Un de nos tech à trouvé une solution il ya de cela deux ou trois ans, tentez cela Renomer SLStore to SLStore.old from this Location Windows: C:\ProgramData\Adobe Mac: /Library/Application Support/Adobe Once done please rename OOBE to OOBE.old from this Location Windows: C:\Users\(Your Username)\AppData\Local\Adobe Mac: ~/Library/Application Support/Adobe Bonne chance!
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