Adobe Support Advisor when running LR6 setup

[luigid.com]

hello , after buying LR6 from B And H i went ahead and downloaded the software , i tried to luanch it and it asked for Adobe Application manager. downloaded that , then when i try to run setup  that failed - it wants me to download adobe support advisor . where can i download that file ?? Help

[kglad]

what's your os?

[luigid.com]

running Win 10 64bit ,, i purchased the Lightroom 6 download w/ Ser# from B and H Photo , i clicked on the link given and it worked fine , after i rebooted the computer thats when it started acting up - see pics .

[Govardhan.V]

Have you tried with the steps mentioned in the below link :

Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

[luigid.com]

well i tried the step and three days later - i started the software and got this message - starting to really dislike this program !

[kglad]

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

[luigid.com]

do i have to installed the CC ? - why cant i just installed the LR6 software . and i did try the steps given above . it does work but 2 to 3 days later same thing ..

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[Abambo · Accepted solution]

OS and version, please.

You can download the LR CC trial version and convert it into a LR 6 version. They share the same code. Only difference is the licensing.

Look here: https://creative.adobe.com/products/download/creative-cloud and here: How to convert a Lightroom CC trial to Lightroom 6

[Govardhan.V]

Are you getting error message like "Installer failed to initialize" along with the message prompt to install Support advisor?

If possible post screenshot of error message,

[luigid.com]

i will try it tonight - let you know - thx

[luigid.com]

i went ahead and followed the steps , so far so good , i will give it a couple of days and see what happens . thx

[luigid.com]

ALL Fixed -- i removed CC / CC lightroom6 . reinstalled the Lightroom LR6 Standalone Ver , and it works Great - i think the Creative cloud app was causing all kinds of problems .

[luigid.com]

its been about awhile since i used the software - and it doing it again - after i re enter my ser # then it works again , but dont know for how long -  see video -