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AdobeGC.log files taking over my hard drive

New Here ,
Oct 11, 2015 Oct 11, 2015

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Adobe creates adobegc.log files that are filling up my hard drive. They are located in my appdata/temp folder.  How do I stop this?

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Adobe Employee , Feb 19, 2016 Feb 19, 2016

Our engineering department is aware of this issue and plans to address it with a future update. The steps listed below are a temporary solution until the issue is resolved

On Windows

Rename the .exe file extension to .old and restart the computer. The client is located at:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe

On Mac

Move the AdobeGCClient to the desktop or delete it and then restart the computer. It is located at:

Mac HD > Applications > Utilities > Adobe Applicati

...

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Adobe Employee ,
Oct 12, 2015 Oct 12, 2015

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Community Beginner ,
Oct 14, 2015 Oct 14, 2015

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I am having the exact same problem, to the tune of about 2-4MB of disk space consumed per second. This will happen even after I close the Creative Cloud and all opened adobe applications.

In order to halt the disk consumption I have to manually open the task manager and force kill all adobe applications. Any attempt to open creative cloud or any adobe application will immediately resume the disk consumption.

The log itself is filling up with millions of these identical error statements:

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:520 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:520 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:520 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode :^CAC76BA86-1033-FFFF-7760-000000000006}

I only started to have this problem about a week ago and I have found only this other thread about the issue, but it is locked:

Adobe logs are consuming disk space

For reference the file is %HOME%\AppData\Local\adobegc.log and seems to be rotated at 5-6GB size to adobegc<date><time>.log which is identical to the linked post.

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Community Beginner ,
Oct 14, 2015 Oct 14, 2015

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I contacted adobe support and we found that the offending application was Adobe GC Client. This application had to be manually killed with the task manager in order to delete the adobegc.log files manually and stop them from filling up.

I do not know what triggers this application to start, however it started up every time I opened the creative cloud application or any of the programs that used it. The GC application did stop starting after I uninstalled Acrobat X.

I was told by support that I could trash the Adobe GC application to prevent it from starting up again, but I am hesitant to just start trashing parts of my adobe suite. Just including that in this comment in case my solution of uninstalling Acrobat X doesn't work.

EDIT: The GC application started up again about a week after I posted this and filled up my drive over the weekend, I ended up having to trash the executable and I haven't had any issues since then.

Excerpt from chat:

Adam: why does the GC client application start running?
Adam: i dont want it to start up again
Vinayashankar: Is there anything else I can help you with?
Vinayashankar: Okay.
Vinayashankar: You can navigate to C drive and search the " Adobe GC " and trash the same.


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New Here ,
Oct 29, 2015 Oct 29, 2015

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Where did you find the executable?  I am having the same issue with the AdobeGCClient creating a log that exceeds 800 GB.

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Community Beginner ,
Oct 30, 2015 Oct 30, 2015

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I found the executable here:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe

I renamed the AdobeGCClient folder name to "AdobeGCClient_DONTFILLUPMYHARDDRIVE" and haven't had a problem since

800GB....ouch

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New Here ,
Nov 09, 2015 Nov 09, 2015

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THANK YOU!!

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Explorer ,
Dec 01, 2015 Dec 01, 2015

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When you say you renamed the folder, did you mean you renamed the executable file or did you mean the folder?  Thanks in advance.

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Community Beginner ,
Dec 01, 2015 Dec 01, 2015

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I renamed the folder, not the executable.

The full path to the .EXE file was:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe

and became:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient_DONTFILLUPMYHARDDRIVE\AdobeGCClient.exe

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New Here ,
Jan 24, 2016 Jan 24, 2016

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Hi Sheena,

Your solution to reinstall Creative Cloud did not help at all.  The AdobeGCClient process continues to create 4GB log files repeatedly until the hard drive runs out of space- reinstalling only speeds up the process because it over-writes any other steps that have been taken to stop it.

Anyone else looking may find the information at the link below helpful; although it is not the same problem, it does outline a possible solution.  I am trying the registry hack from billc to prevent the GCClient from running.  If that doesn't work, I'll take the rather extreme measures listed in the thread linked below.

windows 10 - "AdobeGCClient.exe - System Error" at start up - Super User‌

Hope Adobe fixes this soon, or identifies what's happening.  I definitely should not be considering a registry hack to deal with licensed software from a provider as well-known as Adobe.  If it does turn out to be malware- possible, but the major virus scans didn't pick anything up - so be it.

On my system, deleting or renaming AdobeGCClient.exe and/or its containing folder lasts for about a day, or until the next time I start an Adobe application.  We'll see if the registry hack has any more luck.  And this issue did start after updating most of the Adobe software applications through the CC manager software.

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New Here ,
Nov 16, 2015 Nov 16, 2015

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I too found the executable here:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient

I tried all the previous fixes, I uninstall the Creative Cloud installer and reinstall - no luck.

I renamed it - it respawned.  I replaced it with an alternate file with the same name - it respawned. Every night it would regenerate itself and fire up again, writing the same line into a never ending serious of log files over and over until the hard drive was full, taking up 12% of my CPU and lots of HD bandwidth.  Like a zombie it was hard to kill....

What I finally did that worked:

I wrote a key into the registry that blocked it from starting.  It's still there, it still tries to fire up every night, but it can't.  Seems be an OK fix.  I found the instructions here:

How to Block an Application or .EXE from Running in Windows

Good luck, I hope this helps someone..

BTW, this is a totally bogus problem that Adobe should fix, the program is overzelously checking for valid licenses on individual programs, when I have a valid/full CC subscription signed in on this computer - any checking Adobe feels it needs to validate permitted use should begin and end with verifying the CC license, not querying all the installed applications license files over and over and over again...

Bill

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Engaged ,
Nov 24, 2015 Nov 24, 2015

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While I have never signed up for a CC product, not even a trial I am seeing the same problem

The ACC file is being written to every 16 seconds with:

11/24/15 06:42:01:072 | [INFO] | 99069 | ACC | c3containerBL | CoreSyncSwitcher |  | c3containerBL | 10984 | periodicCoreSyncPing >> curr-client-type => 0 ~ pingMissCount => 0

This file also references

11/24/15 05:54:57:096 | [ERROR] | 99069 | ACC | BehancePanelUI | ProcessMessageManager | MethodNotFound | BehancePanelUI | 13020 | PeriodicRefresh message is not defined

What the heck is this all about?  I suspect this was introduced into my system with one of the Update Manager updates that erroneously tagged me as a CC subscriber - which I am clearly not. I wonder how many other poor souls are in my position and having their disk space being consumed for no good reason. It also looks like a ping is being generated every 16 seconds back to Adobe Home Base.

So Adobe - what would you recommend my best course of action would be?

.CC_Mess.JPG

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Explorer ,
Dec 01, 2015 Dec 01, 2015

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Same problem here; however, I do not have creative cloud just stand alone version Acrobat XI but I did do a trial of creative cloud and also I installed and removed Elements 14 but removed it.  This problem seems very rinky dink to me and Adobe should fix it rather than people having to go in and delete Gigs of temp text files or deleting an execution file.

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Community Beginner ,
Dec 08, 2015 Dec 08, 2015

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This has been happening to me for many months now. Very frustrating. I am forced to keep checking my HD space to see if it has been eaten by AdobeGCClient log files. Ridiculous. Today I implemented the registry hack as well as the folder name change... hoping that alleviates the problem. I tried moving/renaming the actual EXE file but it recreates it when I restart the computer. Running Windows 7 Professional 64-bit.

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Explorer ,
Dec 18, 2015 Dec 18, 2015

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I tried renaming the folder as suggested by adamhahnderson and the folder was promptly recreated but I did not notice it until today when I saw again my hard disk space had declined drastically.  So that did not work for me.  I am going to rename the execution files .old and see if that helps.  Here is view of the recreated folder.  I will update progress.

AdobeGC Issue.jpg

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New Here ,
Feb 02, 2016 Feb 02, 2016

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I ran into this issue myself and after working with support it had looked like the issue was resolved, but it had come back within 24 hours. After a while of this continuing to occur, I went through my registry and common folders eliminating everything I could find pointing to Acrobat 11 and the AC76BA86-1033-FFFF-7760-000000000006 id. Hoping this had resolved it, I realized that it was still consuming excessive amounts of space. Finally I opened up process monitor to see what the AdobeGCClient was getting looped around on. I found that it was trying to look for several registry keys and fail, but did manage to find one.

In HKEY_CLASSES_ROOT\Installer\UpgradeCodes, there's a key called 68AB67CA000000007706E7A854000000. Inside of that key I have two String Values:

68AB67CA3301FFFF7706000000000060 and 68AB67CA3301FFFF7706C0F070E41400. After some quick glancing, I noticed that the first item looked eerily similar (just numbers shifted around) to the UUID that is getting spammed in my logs.

68AB67CA-3301-FFFF-7706-000000000060

AC76BA86-1033-FFFF-7760-000000000006

As you'll notice with the dashes added in, if you just re-order them, it's the same ID ... there's probably a specific term or something for the way this has been re-arranged. Anyways, I backed up the HKEY_CLASSES_ROOT\Installer\UpgradeCodes\68AB67CA000000007706E7A854000000 key and deleted the 68AB67CA3301FFFF7706000000000060 string. The log almost immediately stopped growing exponentially and started getting back on track. Now, I'm not saying that you should do this yourselves, but I'm saying that (at least for the time being) my logs aren't getting flooded.

It's been less than 24 hours at this point, so I'll report back if the issue recurs -- but so far this seems to have worked for me. Take caution and do not touch your registry without making backups. Please note that I also did a lot of work trying to clear out as many things as I could related to Acrobat 11 before I finally got to this stage -- so it's very possible that just doing this alone won't stop the problem -- it's just what I had observed the AdobeGCClient reading as one of the registry keys which my searches would not have found.

Update - Feb 4, 2016

It's been about two days since I created this post. The adobegc.log file is only 308KB and I have not had the issue come back so far. I haven't attempted to load Acrobat DC or restart my computer since I've done this change, but for the moment it all seems pretty promising.

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Explorer ,
Feb 07, 2016 Feb 07, 2016

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Reinstalling CC Desktop seems to prevent AdobeGCClient.ex *32 from taking 13% of my CPU and preventing the log file from growing.

However, on reboot, the problem returns.

After reboot, reinstalling CC Desktop seems to prevent AdobeGCClient.ex *32 from taking 13% of my CPU and preventing the log file from growing.

Perhaps the solution is just that: After every boot, terminate AdobeGCClient.exe *32 in the Task Manager, and then reinstall CC Desktop after every reboot?

What else to do?

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Adobe Employee ,
Feb 19, 2016 Feb 19, 2016

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Our engineering department is aware of this issue and plans to address it with a future update. The steps listed below are a temporary solution until the issue is resolved

On Windows

Rename the .exe file extension to .old and restart the computer. The client is located at:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe

On Mac

Move the AdobeGCClient to the desktop or delete it and then restart the computer. It is located at:

Mac HD > Applications > Utilities > Adobe Application Manager > AdobeGCClient

We're sorry for inconvenience for those who have been affected by this issue.
- Dave

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Explorer ,
Feb 20, 2016 Feb 20, 2016

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Two days since renaming AdobeGCClient.exe, rebooting to force creating of a new instance of AdobeGCCLiente.exe (date stamp 2/9/2016).

No sustained running of AdobeGCClienent--and the resultant system stalls. Just brief running when launching Dreamweaver, or other CC apps.

No new GC log files appearing.

One reboot for other reasons has not caused reappearance of problems.

So far so good.

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Explorer ,
Sep 12, 2016 Sep 12, 2016

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We've tried this workaround on more than a dozen machines and Adobe just disregards the renamed .old file and creates a new .exe file and the logs begin piling up again. It's been a while since this problem was reported, any chance there's a permanent fix out for it?  We're on versions 2015.016.20039 and 11.0.16 and the problem is happening on all Adobe Acrobat XI and DC installations. I'm getting ready to push out 2015.017.20050 and 11.0.17 in hopes that maybe there'a bug fix included in them that'll deal with this problem.

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Engaged ,
Sep 12, 2016 Sep 12, 2016

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David B (Adobe) - I an guessing the fix you mentioned back in February will only fix CC subscribers as you don't support CS6 users anymore. Can you confirm?

If that is the case can you tell me the appropriate organization to submit a recurring invoice for storing your data on my hard drive. I have pretty reasonable rates and on a monthly basis is the same $9.99 as your CC Photography subscription.

Thanks

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Adobe Employee ,
Sep 13, 2016 Sep 13, 2016

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Hi Mike,

Which Adobe products do you have installed? Are they all up to date?

Thanks,

- Dave

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Explorer ,
Sep 13, 2016 Sep 13, 2016

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Okay, we are only one update behind and it wasn't until the we applied what were the latest updates in early July that we ran into the issue. I'm going to apply the most recent updates released on the 12th of July and see how it goes today. I'll report back afterward. Thanks for the quick reply.

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Engaged ,
Sep 13, 2016 Sep 13, 2016

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Well I only had a Perpetual version of Photoshop CS6 installed, and with the last update for this product it magically installed CC manager. Which I think was an error introduced by your packaging team. That is when these problems began (See my post of May 24 2015 above). I did reach out to support and they just told me it was not a problem - but as you can see from my post it is filling up my hard drive with junk not associated with CS 6.  I have made other posts that were just ignored - just like my post of May 24 2015.

So to answer your question, yes my Perpetual Version of Photoshop CS6 is up to date and has been for a long time

So you can see from my somewhat sarcastic post about billing Adobe for disk space is really out of frustration for the problem not being addressed.  So can this be fixed for a CS6 Perpetual with CC manager installed?  Also as an FYI I received notification this morning that a new version of CC manager had been installed.

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Adobe Employee ,
Sep 15, 2016 Sep 15, 2016

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Hi Mike,

If you have a version of Photoshop CS6 that uses a serial number then the Creative Cloud app is not needed. However, you may need to uninstall both the Creative Cloud app and then uninstall and reinstall Photoshop CS6 too to resolve this issue. The Creative Cloud app sometimes interferes with perpetual installations. I'd recommend trying this.

Try uninstalling the Creative Cloud app via the standard method, either using uninstaller within the Creative Cloud folder within Applications (Mac) or Uninstall within Programs and Features in the Control Panel (Win). If this fails follow the steps here: Uninstall the Adobe Creative Cloud desktop application

After removing the Creative Cloud app, uninstall and reinstall Photoshop CS6 also using the standard method. You can get the installer files here if needed and you'll need your serial number again to reinstall.

Let me know if you run into issues

- Dave

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