AdobeGC.log files taking over my hard drive

[Brox996]

Adobe creates adobegc.log files that are filling up my hard drive. They are located in my appdata/temp folder.  How do I stop this?

[David__B]

Hi Ktwann,

You might try checking for updates or reinstalling Acrobat to ensure you have the latest version. I think the GCclient is part of the installation.

[jacobw80043681]

I figured I'd report back what I've found thus far since the client update.

1) The AdobeGCClient.exe process still consumes a bunch of CPU resources as it was before.

2) So far the Adobe related logs in the C:\Windows\Temp folder have subsided. I have a few files that were generated but they are less than a KB, and the one .log file is no more than 80KB (see my screenshot).

The immediate threat of our user hard drives filling up appears to be gone but CPU consumption is still high which does eventually tax our hosts if left unchecked. I have a script scheduled every morning to stop the service in order to mitigate the issue but it would be nice to find out why it's doing it in the first place.

[Ktwann]

Unfortunately it is not updating. I've tried reinstalling, checking for updates and restarting the AGS Service. I am on Adobe Acrobat Professional XI. Any other ideas on how I can prompt this? I've left it running for a few days now with auto-updates enabled.. still nothing.

[Nancy OShea]

Troubleshoot Adobe Creative Cloud download and install issues

Incidentally, the current Acrobat is DC

Nancy O.

[sharif_coe]

I was not able to update it from my client because we have it setup using the Adobe Customization Wizard and had turned off updates.  I had to repackage it, and confirmed that the AdobeGCClient.exe was version 3.4 and packaged it and pushed it out.  Have not had any issues with log files filling up the drive.  The first day it created a bunch of 1KB files but then the next day those files were gone.  Yay!  I suspect you might have to just re-download it from your Adobe Licensing site and push it out or reinstall it.

[Ktwann]

Would you be able to share your batch file? While annoying to have to run, it sounds much easier than doing it totally manually.

[sharif_coe]

Sure since this log file is in a C:\Windows  sub directory the user will not have access to delete it so from my own system I have a batch file with 6 instances of this listed as thats how many systems here have the issue:

echo off

net use F: \\udp-023\c$

F:

del F:\Windows\Temp\adobegc*.*

I'm sure better batch file could be created but this is just a quick n dirty one I created.. certainly would be a problem if your talking about 10s or 100's of systems as they are unc paths. I didnt have time to create an exception to ignore adobegc.log as that one is locked and cant be deleted so you just get an error at the end of the batch run but it does get rid of all the files taking up space.

[evej8456478]

sersouly?

I cant believe you didnt test this out before installing. There are hundreds of duplicate files on my mac. I thought I got hacked.

[mrchmrc]

I'm having this same issue. None of the suggestions I found here were helpful. Do you finally have a fix?

[kglad]

update your os and then update the cc desktop app.