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Brox996
Participant
October 11, 2015
Answered

AdobeGC.log files taking over my hard drive

  • October 11, 2015
  • 11 replies
  • 52246 views

Adobe creates adobegc.log files that are filling up my hard drive. They are located in my appdata/temp folder.  How do I stop this?

This topic has been closed for replies.
Correct answer David__B

Our engineering department is aware of this issue and plans to address it with a future update. The steps listed below are a temporary solution until the issue is resolved

On Windows

Rename the .exe file extension to .old and restart the computer. The client is located at:

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe

On Mac

Move the AdobeGCClient to the desktop or delete it and then restart the computer. It is located at:

Mac HD > Applications > Utilities > Adobe Application Manager > AdobeGCClient

We're sorry for inconvenience for those who have been affected by this issue.
- Dave

11 replies

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Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
October 12, 2015

Hi,

This link might help: Creative Cloud Help | Creative Cloud ACC.log file taking huge disk space

Regards,

Sheena

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adamhahnderson
Participant
October 14, 2015

I am having the exact same problem, to the tune of about 2-4MB of disk space consumed per second. This will happen even after I close the Creative Cloud and all opened adobe applications.

In order to halt the disk consumption I have to manually open the task manager and force kill all adobe applications. Any attempt to open creative cloud or any adobe application will immediately resume the disk consumption.

The log itself is filling up with millions of these identical error statements:

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:519 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:520 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:520 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode : {AC76BA86-1033-FFFF-7760-000000000006}

10/14/15 11:16:46:520 | [DEBUG] |  |  |  | AdobeGCSignatureRuleImpl |  |  | 10624 | Failed to fetch the major version for productCode :^CAC76BA86-1033-FFFF-7760-000000000006}

I only started to have this problem about a week ago and I have found only this other thread about the issue, but it is locked:

Adobe logs are consuming disk space

For reference the file is %HOME%\AppData\Local\adobegc.log and seems to be rotated at 5-6GB size to adobegc<date><time>.log which is identical to the linked post.

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adamhahnderson
Participant
October 14, 2015

I contacted adobe support and we found that the offending application was Adobe GC Client. This application had to be manually killed with the task manager in order to delete the adobegc.log files manually and stop them from filling up.

I do not know what triggers this application to start, however it started up every time I opened the creative cloud application or any of the programs that used it. The GC application did stop starting after I uninstalled Acrobat X.

I was told by support that I could trash the Adobe GC application to prevent it from starting up again, but I am hesitant to just start trashing parts of my adobe suite. Just including that in this comment in case my solution of uninstalling Acrobat X doesn't work.

EDIT: The GC application started up again about a week after I posted this and filled up my drive over the weekend, I ended up having to trash the executable and I haven't had any issues since then.

Excerpt from chat:

Adam: why does the GC client application start running?
Adam: i dont want it to start up again
Vinayashankar: Is there anything else I can help you with?
Vinayashankar: Okay.
Vinayashankar: You can navigate to C drive and search the " Adobe GC " and trash the same.


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