AdobeGC.log files taking over my hard drive

[Brox996]

Adobe creates adobegc.log files that are filling up my hard drive. They are located in my appdata/temp folder.  How do I stop this?

[David__B]

Hi Jacob,

This issue was addressed by product updates and should no longer be an issue. If you continue to face difficulties after everything is updates please let us know.

Thanks,

- Dave

[jacobw80043681]

It looks like the latest Adobe updates didn't make any difference. I'm still seeing the adobegc logs pile up. Here's one example on an Adobe Acrobat XI installation that's at 11.0.17.

Any ideas? I have over a dozen PC's with their logs piling up. I'm having to clear out all of their logs every few days to keep their hard drives from filling up.

[David__B]

Hi Jacob,

Could you check which version of the AdobeGCClient.exe you have installed? Just browse to the following location and get properties on the executable. The version number should be listed on the details tab.

64-bit Windows: C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient

32-bit Windows: C:\Program Files\Common Files\Adobe\AdobeGCClient

Thanks,

- Dave

[jacobw80043681]

Here you go:

[David__B]

Thanks Jacob, looks like you have the latest version. One last request, could you upload and share a link to download one of the recent logs, like shown from your screenshot above?

[jacobw80043681]

Here's an example of the logs.

I've also tried the steps below to make sure the license and activation are working properly. The 3 commands listed in steps 3-5 were all successful. I then deleted all of the logs and rebooted my computer, but the problem returned almost immediately. The logs above are part of what was generated after I tried the solution below.

Please find the steps to create and run the license file mentioned below:

Step 1 : You need to download Customization wizard XI from the link below.

http://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html

Install the Customization Wizard and when it is installed, PRTK Tool (adobe_prtk.exe) is downloaded with it. The default download location is  : (“C:\Program Files (x86)\Adobe\Acrobat Customization Wizard XI”)

Step 2 : Run Command line in Administrative mode and go to the folder where PRTK tool has been downloaded.

Usually the location is (“C:\Program Files (x86)\Adobe\Acrobat Customization Wizard XI”)

To go to that folder you can type without quotes “cd C:\Program Files (x86)\Adobe\Acrobat Customization Wizard XI” and hit enter in the CMD tool.

Step 3 : Generate prov.xml (license file)  on any machine connected to the internet with the following command:

Adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> --leid=<LEID of product> [--regsuppress=ss] [--eulasuppress]

LEID for Acrobat XI Pro:  V6{}AcrobatPro-AS2-Win-GM

Reference Link : https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html

serial=” “ – Enter the serial number for Acrobat Pro DC

Step 4 : Remove the existing license using the below command:

adobe_prtk --tool=UnSerialize --leid=<LEID> [--removeSWTag]

Step 5 : After that we need to deploy that prov.xml file with the following command in the Command Line:

adobe_prtk --tool=VolumeSerialize --provfile=<Absolute path to prov.xml> --stream

Reference Link : https://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html

  Note : Path for Prov.xml would be Program Files (x86)\Adobe\Acrobat Customization Wizard XI

[chrisl11685409]

any resolution to this?  We are having the same issue.  Renaming the .exe and folder does not help. Have not had a chance to uninstall CC because it would take too long.

[TJBuell]

Like I have all day to mess around trying to fix something that wasn't even broke in the firstplace. How be I give you my adress and you can fly down to my place a fix it yourself. Unbelievable -- such an expensive program -- why must we put up with these time-wasting glitches?

[Ktwann]

I as well am wondering when this issue will be permanently fixed with an update. This occurs for ALL installations of Adobe 10, 11 and DC for us, renaming the GCClient to a .OLD file does NOT fix it because the Adobe Genuine Software Integrity service just recreates it. Stopping and disabling this service DOES fix the issue, but I am sure in 30 days we will encounter licensing errors. This needs to be addressed in an update.

[jacobw80043681]

An engineer is going to take a look at one of our machines. Hopefully he can make some headway toward a solution because it's time consuming to have to keep up with over a dozen installations and their ever increasing log files and high CPU utilization.

[Ktwann]

Have any advances been made on your end yet regarding this?

[jacobw80043681]

Update: The engineer is rescheduled to take a look at it tonight at 8 p.m. AKST. I'll let you know how it goes.

[sharif_coe]

Keep us posted as I have tried everything.  I even deleted the renamed adobegcclient.old file entirely but still no luck.  I have created a batch file to delete C:\windows\temp\adobegc *.log files that have to be done manually until there is a fix.  very annoying.

[jacobw80043681]

Some good news I think. The engineers informed me that they're going to release a patch (hopefully next week) that will stop the logs from growing beyond 10MB's in total. They're still not sure what the root cause is but the patch should at least keep the log files from consuming our hard drives.

The Adobe GCClient (C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe) will be upgraded from v3.3 to v3.4. They said it will auto-update itself so check it's version periodically next week to watch for the version update. You can right-click the executable and go to it properties to see the current version.

[Ktwann]

Will this limit the amount of log files that are generated as well? I saw as little as 2 and as many as 45+ of varying size.

[jacobw80043681]

My understanding was that the total size in logs files (however many that is) will not exceed 10MB. Not sure of how exactly they're going to accomplish this yet.

[Ktwann]

Is there a way to prompt or force this update to occur?

[jacobw80043681]

During the conference call they said only via auto updates. I'm going to message them and see if I can get an update on the status.

[David__B]

Hi guys,

I got feedback from engineering that they have released an updated version of the GCclient which should help. I think it should prompt you to install the update if you don't have it installed when you launch the Creative Cloud app.

If you have the updated version of the client it should be listed as 3.4 rather than 3.3

[jacobw80043681]

David__B​ thanks for the update. What about those of us using only Acrobat? I don't have a Creative Cloud App.

[jacobw80043681]

Ah, wait. I restarted the AGCClient service (Adobe Genuine Software Integrity Service) and then I noticed that it downloaded the new version. I'll test it out.

[David__B]

Good you got it. Let me know how it goes...

[jacobw80043681]

I ran a script that included the following commands on all 33 PC's affected and it looks like they all have there logs cleared out and the new 3.4 version of the client downloaded. Hoping for the best!  🙂

net stop AGSService

del c:\Windows\Temp\adobegc*.*

net start AGSService

[Ktwann]

Any ideas what could be tried if restarting the service does not prompt the GCClient to update? We as well have standalone Acrobat, not through the Creative Cloud app?

[Ktwann]

On one of my installations, there is no AGS Service. If I try to start it manually it isn't a recognized service. In my Adobe GC Client folder I have a file called AdobeGCClient.zip.aamdownload, but the client itself isn't updating. Any idea?