Aktualisierungen funktionieren nicht mehr

New Here ,
Apr 30, 2022 Apr 30, 2022

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Seit Tagen versuche ich einige Programme der Creativ Cloud zu aktualisieren.

Ein paar haben funktionert, aber z.b. Photoshop, Lightromm und noch ein paar andere, brechen den Download zwischen 10 und 25 % ab. Fehler 113.

Ich habe schon alle aufgeführten Problemlösunen durchgeführt. Mehrere Male mit dem Support gechattet, wobei man dort einfach eine Liste abarbeitet, die nicht zur Problemlösung führt, dafür aber Stunden dauern kann.

Firewallport ist frei und funktioniert ja auch bei einigen Applikationen problemlos. Browser wurde massiv entschäft, was ja eigentlich auch nicht nötig sein sollte (Firefox) usw.

Bevor ich mich nochmals an den Support wende, der auch nur im Trüben fischt, frage an alle hier, habt ihr noch Ideen und Vorschläge, warum es plötzlich nicht mehr klappen könnte? 

 

Danke schon im Vorraus.

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Adobe Community Professional ,
Apr 30, 2022 Apr 30, 2022

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How is the computer connected to the router? LAN cable or WLAN?

 

Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Thanks. The above info will help to solve your problem.

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New Here ,
Apr 30, 2022 Apr 30, 2022

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WLAN, Windows 10 Pro Version 21H2, Adobe Creative Cloud 5.7.0.1307

 

There is no text. When I go to check, it only says error 113.

I have done nothing. Everything was closed. I just waited. Sorry, I don't have a screenshot, but there's nothing to see either. 

 

 

 

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Adobe Community Professional ,
Apr 30, 2022 Apr 30, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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Please connect you PC/Notebook via LAN cable with you router and try again.

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Adobe Community Professional ,
Apr 30, 2022 Apr 30, 2022

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and you have no antivirus/antimalware program installed?

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New Here ,
Apr 30, 2022 Apr 30, 2022

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I have deactivated virus protection and firewall for the download.

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