Amazon annual subscription: unable to link adobe id

[default31777364xm75hs]

After purchasing the annual plan from Amazon, they send you an email with an activation link. The link takes you to a page where you either link your existing adobe id OR can click a link to create a new adobe account.

when i enter my adobe id, the link button on Amazon remains gray/ unclickable.

when I click on create new account the redemption URL is unreachable on Adobes side. The url is http://redeem.licenses.adobe.com/ddd/?redirectUrl=https%3A%2F%2Fwww.amazon.com%2Fdsv%2Factivation%2F...

I have replaced identifable information about me here with xxxx and yyyy

I think the activation flow for adobe on Amazon is severely broken. How do I reach support?

There's no chat or email option except for posting to this forum.

[John T Smith · Accepted solution]

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

recheck your adobe id, https://account.adobe.com

even with no active adobe subscription, if you use a valid id that (most importantly) links to your email address, you'll see your account (where you can/should double-check that email address).

[Shivangi_Gupta]

Hello @default31777364xm75hs,

We appreciate you reaching out. Since this is a public forum. We can only confirm that your subscription is active from Adobe's end, however, if you're getting issues while activating it at your end then please follow this article: https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

If you still need help, please feel free to contact our support team and start a private chat session (as mentioned above by @John T Smith) 

Thanks,

Shivangi