Another How to UNINSTALL Photoshop CS6, macOS Mojave

[gator soup]

Running PS 13.0.6 on 2019 iMac for years without any issues -- SFW is starting to malfunction -- i'm stumped on proper way to uninstall so I can reinstall (first deactivate... I have the correct installers and updates, activation worked on another Mojave machine a week ago)

In the past I recall there were Unstallers in my System, but can't find them.

"Applications/Utilities/Adobe Installers is the Uninstall Adobe Photoshop CS6 there?

I DONT SEE IT THERE

Or look in Macintosh HD/Library/Application Support/Adobe/Uninstall/{74EB3499-8B95-4B5C-96EB-7B342F3FDOC6}.app 

NOT THERE.

On this link:

you can then use adobe's cleaner to remove your cs6, http://www.adobe.com/support/contact/cscleanertool.html 

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-cre... 

I see no mention of CS6 on those links if the so-called cleaner tool will even work with macOS 10.14.6 and CS6

I am aware CS6 is approaching end of life and I can pay Adobe $775 annually for a subscription, but I am not there yet

Thanks...

[Peru Bob]

The first screenshot in the first reply by Greg_S. here:

https://community.adobe.com/t5/photoshop-elements-discussions/no-uninstaller-listing-for-elements-20...

shows CS6 in the Cleaner Tool.

It should work on all Adobe supported operating systems.  

[gator soup]

>>Peru Bob: It should work on all Adobe supported operating systems.  

that link helped calling out cs6 -- I only want to uninstall photoshop, not InDesign, Acrobat -- I would be surprised if the cleaner tool app ran on macOS 10.14.6 Mojave -- do you know where a compatible version is linked so I can verify system requirements?

kglad: "the key (for use on another computer) isn't uninstalling, it's deactivating."

yes, good note, I'm deactivating, uninstalling, reinstalling on the same iMac

i also have the option of Erase my internal NVMe SSD and cloning my working system backup onto my internal, installing 10.14.6 on top of that for a refresh, and trashing those photoshop preferences (my normal restore process)

even Erase and rebuild the working system from scratch is an option

i want to have the most solid backups for when cs6 can no longer be activated (or deactivated)...

[kglad]

if it's the same computer with no hardware changes, do NOT deactivate.

[Peru Bob]

@gator soup 

If the Cleaner app downloads, it will run.

[gator soup]

>>Peru Bob: "If the Cleaner app downloads, it will run."

note: no macOS 10.14.6 Mojave web browsers work on the adobe sites (FireFox, Chrome, Safari) -- where the corrupted cs6 is installed -- so I doubt if Mojave will load the Cleaner page let alone its download link -- I did get the Cleaner .exe from a Sequoia 15.7.1 Intel iMac to copy over -- will see if it works

>>kglad "with adobe, 2019 is ancient history."

sometimes it can be useful to be aware of the history ... but you are spot on

[kglad]

yes, some 2019 info is still valid, but a lot is not valid, especially regarding legacy software.

[kglad]

the key (for use on another computer) isn't uninstalling, it's deactivating.

https://community.adobe.com/t5/download-install-discussions/how-to-activate-your-adobe-software/td-p...

[Jeff Arola]

What exactly is the problem with Photoshop CS6 that prompts you to consider a reinstall?

Before trying an uninstall/reinstall you could reset the Photoshop CS6 preferences and see if that fixes the issue

by going to

Macintosh HD/Users/UserName/Library/Preferences

and move the

Adobe Photoshop CS6 Settings folder

to your desktop

If that fixes the issue you can move back any of your saved workspaces in the Workspaces folder.

[gator soup]

>>Jeff Arola "What exactly is the problem with Photoshop CS6 that prompts you to consider a reinstall?"

cs6 PS and SFW have always been 2-percent flaky for me in macOS Mojave 10.14x on 2017-2019 hardware -- SFW on this machine has just started not able to save .jpg (see screenshot) -- mixed with not enough memory (128GB installed), and "Program" errors:

I tried multiple 3-key preferences Resets opening PS, manually deleting PS and SFW preferences, restarting the iMac after every proceedure

I'm running an internal 4TB WD_BLACK SN850X NVMe M.2 boot SSD -- off the reservation -- but that's not the problem (I am pretty sure) -- I am, however, going to flip the main board and return it to the Samsung SSPOLARIS 2TB OEM Apple SSD in preparation for using this iMac to run Sequoia 15.7.1 (the WD_BLACK causes rare sleep panics, from the crash reports: "3rd party NVMe cpntroller. PCI link down. Write. fBuiltIn=1 MODEL=WD_BLACK SN850X HS..."

This panic  only occures on 4 iMacs 2019 running the WD_BLACK on Sequoia -- never on Mojave

[gator soup]

NOW I AM GENUINLY INTRIGUED

I found the "Download and run the Creative Cloud Cleaner Tool:

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud... 

Haven't lookd for SYSTEM REQUIREMENTS

but STEP 10: 

Once you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application:

• Install Adobe Creative Cloud apps 
• Install Adobe Creative Suite 6 
• Install Adobe Creative Suite 5 or 5.5 

I am not too sure CS6 Installers/Updaters are available on Adobe servers (I learned) so if anyone is thinking of uninstalling -- be sure you have the special installers (the original or old installers won't work):

Slugged out here in 2019:

https://community.adobe.com/t5/indesign-discussions/where-is-how-to-manually-download-cs6-updaters-m...

Now I see this DOWNLOAD AND INSTALL CREATIVE SUITE 6:

https://helpx.adobe.com/creative-suite/kb/cs6-install-instructions.html

my head is starting to hurt...

[kglad]

if you purchased cs6 from or registered it with adobe, the installer and serial number will be in your account.

[gator soup]

you may be able to understand my confusion after looking at my 2019 thread above -- but seeing is believing

RE:

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud...

Step FOUR

I actually found cs6 download links in my Account> Plans and Payments

my two cs6 serials

Also cs5.5 

and PS 5

no 4., 3, 2.5, or 2 photoshop

So it appears cs6 installers are indeed back up on above servers....

[kglad]

with adobe, 2019 is ancient history.

[gator soup]

anyone still keeping score:

Safari 14.1.2 (under Mojave) opened the link:

https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud... 

and Downloaded AdobeCreativeCloudCleanerTool.dmg

YOU HAVE TO CLICK ON macOS Apple logo to get the mac .dmg (or you will get the Windows .exe) 

macOS Mojave failed to execute, error:

Trouble up loading screenshot of Cleaner error- "Cannot convert blob:https://community.adobe.com/d85daba7-de34-4b3a-9b1d-0609e1d4f6b4 to Blob. Resource might not exist or is inaccessible." -- if the following png doesn't load -- it shows red Adobe logo CleanerTool image mounted with a slashed circle indicating it is not supported

Apparently the current CleanerTool .dmg is NOT supported on Mojave, Intel 2019 iMac

[kglad]

i don't think anything current from adobe will be compatible with mojave.

[gator soup]

>>kglad "i don't think anything current from adobe will be compatible with mojave."

Now we know -- the cleaner tool isn't -- the screenshots listing cs6 as an option threw me off

never dreamed uninstalling Photoshop cs6 would stump me (if it indeed has) -- a clinical uninstall (like the old Adobe uninstallers I recall) would be a nice tool in this case

but I'm just going back to my workflow -- erase the suspect SSD -- clone my backup working system in place -- get back to work...

[kglad]

you have a mac.  why don't you just trash ps cs6?

[ExUSA]

"Uninstall" is a Windows thing that rarely helps on the Mac. Try resetting preferences, that is much more likely to fix any issues you have.

[gator soup]

>>ExUSA "Try resetting preferences, that is much more likely to fix any issues you have."

I tried multiple 3-key preferences Resets opening PS, manually deleting PS and SFW preferences, restarting the iMac after every proceedure ...no joy

[ExUSA]

Reinstalling is not going to fix anything. What is the specific problem you are having?

[gator soup]

thanks,

I posted a large screenshot above of the Save For Web error and detailes -- Photoshop is working fine -- SFW is the problem

resetting PS prefs 3-key launch and manually had no effect, including manually trashing SFW preferences (more details above)

been a long time since I spent time chasing corruption -- uninstalling and reininstalling is simply one checkbox to rule out 

i am not stuck as I have trustworthy clone backups -- should do the NVMe swap and restore on this machine in next few days -- meanwhile I'm SFW on my other 2019, 2012, 2011 Macs running cs6 -- yea I like the old stuff

[ExUSA]

The old stuff is great until you hit a security hole. I have a couple of 2011 MacBook Pros in limited use but I don't use them online.

And if you have hardware problems, all other bets are off.