Participant

Answered

Apps tab missing from Creative Cloud Desktop

Forum|Forum|11 years ago
December 2, 2014
15 replies
100970 views

Hello and thanks in advance for any help you can provide.

I'm running Creative Cloud on Mac OS 10.9.5. A couple days ago I updated several of the apps through the Creative Cloud Desktop app in the menu bar. The apps updated and they all seem to run fine, but now the Apps tab is missing altogether from the CC Desktop Window, and it's even missing from the CC Desktop preferences. (Please see the screenshots.) Also, when I click on the "Install Adobe Apps" button in the CC Desktop window, nothing happens.

I've un-installed -> re-downloaded -> re-installed CC Desktop several times, along with trying some of the other troubleshooting suggestions I've found here on the Adobe site, such as:

restarting the computer
logging out of CC Desktop then back in again
deleting the opm.db file
deleting the CoreSync folder
deleting the AdobeAAMDetect plugin

Nothing seems to fix it. As I mentioned, the applications all seem to running fine, but I'd like to know that CC Desktop is functioning as intended and keeping me up to date. Any other suggestions?

Thanks again...

This topic has been closed for replies.

Correct answer MattR_USA

Downloading Lightroom 6 was exactly what I was going for when I realized my apps tab was missing. I'm on a PC, but this screen shot is a look at what I had to modify. If you can find this same file on your Mac to modify hopefully it'll resolve your issue.

shawn_starc

Inspiring

Instead of this we can also try with by changing the name of OOBE folder?

EBW12

Participating Frequently

When I try to edit ServiceConfig.xml file, I save and it says Access Denied. Any help?

EBW12

Participating Frequently

Edit: Was trying the thing to make the Apps panel appear.

John Waller

Community Expert

That's an issue with permissions in your Windows operating system.

https://support.microsoft.com/en-au/help/2623670/access-denied-or-other-errors-when-you-access-or-work-with-files-and-f

K

keithb48614815

Participant

My xml file had 2 false indicators as our updates were being pushed out by IT. Both had to be set to True before it would work and return the Apps tab but it did, so thank you big time!

O

oxenjo300

Participant

really thanks for this solution you found. I have the same issue and this solve my problem.

prakad

Participant

Adobe why can't you fix this bug! I wasted so many hours on this issue.

E

edd65183758

Participant

this (along with just about everything else i tried) didn't work for me either. os x 10.11.6 (el capitan)

also, there is no config folder or ServiceConfix.xml in the OOBE folder.

hiroki funami

Participant

Me neither. There is no config folder or ServiceConfix.xml in the OOBE folder.

M

minmac1962

Participant

I tried doing the true false on my mid 2011 iMac running OS 10.10.5 Yosemite and it did not work. I just have a blank space where "Apps" should be. Did I do something wrong?

Retract!!! I missed the step that said to RESTART. It worked after I restarted. Thank you, thank you!

N

nadsenoj

Participant

‌DId the "true" "false" change in the serviceconfig.xml on Windows 7 machine...not only did the apps tab return, but I was able to finally reconnect my iPad Adobe apps to my machine as well...many thanks

J

Jrmcnugent

Participant

This worked. I also deleted the oobe files, etc. from the thread below. killed all adobe processes and boom. reinstalled adobe updater. APPS tab is back! THANKS!

smartit

Participant

on mac:

/Library/Application Support/Adobe/OOBE/Configs

then edit xml and set value to true

done!

X

xtraordinarykid

Participant

@ smartit Your tip helped me. Elaborating this a bit for others. Quit CC and change the value 'false' to 'true' in ServiceConfig.xml and then restart your mac.

DustyVisor

Participant

Has anyone had this issue on a Mac or know how to fix it on a Mac? I have stand alone LR5 already and wanted to try 30 day trial of creative cloud so I could check out Lightroom 6.