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robertw44482386
robertw44482386
Inspiring
October 3, 2025
解決済み

[Photoshop] Beta install fails repeatedly at 88%

  • October 3, 2025
  • 返信数 3.
  • 340 ビュー

Each time I try to install from Creative Cloud it gets to the 88% downloaded point, hangs, and then returns "Installation failed". 

Internet connection is normal. Also repeated tries always fail at the exact same percentage/

Apple M1 Max
Sequoia 15.5

 

[Topic edited by moderator for clarity.]

解決に役立った回答 robertw44482386

@Jeffrey_A_Wright The error in his follow up post looks to be "FATAL: Error (Code = 146) " while installing Photoshop beta. I'm not sure this post belongs in the Ps beta post since it's an issue during download and install. 

The helpx suggests providing read/write to a particular directory, but no directory is listed in the help message. Any insight there?

 


Having recevied no useful help at all I just delted the existing Adobe Beta folder and reinstalled. That did the trick.

返信数 3

C
chaosphere656
Participant
October 21, 2025

I also confirm what the OP said, delete the folder, then the installation will be ok. Mac M1 Pro, Sequoia 15.6.1, Beta version is 27.0.1

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 3, 2025

Robert, sorry you are unable to install the Creative Cloud desktop application. Is this a new installation, or are you installing the 6.8 update? What other software is installed on the computer? Do you receive any specific error messages? If not, and this is an existing installation, then see https://adobe.ly/4nYdhY9 for details on how to locate the fatal error within the log file. ^JW

robertw44482386
robertw44482386作成者
Inspiring
October 3, 2025

@Jeffrey_A_Wright thanks for replying. I have no idea why this was moved from the Photoshop Beta forum to here. 

I am not having any trouble istalling Creative Cloud. I am having trouble installing the Photoshop Beta from Creative Cloud.

Also as I posted above, I found the error in th elog file, but the error does not note the path.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 3, 2025

Thanks, Robert. We may need to move the discussion thread back to the Photoshop Beta community then, but first, what error message did you discover?  Did it provide a number? ^JW

robertw44482386
robertw44482386作成者
Inspiring
October 3, 2025

Further info - here is the error message generated:

FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'AdobePhotoshop27-Core', version:27.0.0.3240
FATAL: Error occurred in install of package (Name: AdobePhotoshop27-Core Version: 27.0.0.3240). Error code: '146'


Help text says to provide read write permissions to the affected folder, but no path is cited in the error message.

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