can not install CC fails ERROR 62

[Titanuim]

Error 62.

Windows 10 x64 

CPU I7

RAM 16GB

I TRY cleanertool,

In C:Adobe folders all delete

reinstall failed error 62

reinstall is https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

What Can I Do?????

[kglad · Accepted solution]

do a clean cc install:

properly uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

if that all fails because you've already improperly deleted instead of uninstalling adobe's programs, embed a screenshot showing the error.

[Titanuim]

Is there any other way?

I sent the log collector to Adobe.

[kglad · Accepted solution]

looking for a shortcut is likely to take longer than doing a clean install.

[Ao. zora]

If I do remove, isn't it correct that the shortcut icon disappears?

[kglad]

i'm not sure what you're asking but if you properly uninstall a program, it's shortcut icon should be removed.

[Ao. zora · Accepted solution]

Try This

C  > Program Files > Adobe

C  > Program Files > Common > Adobe

C  > Program Files(x86) > Adobe

C  > Program Files(x86) > Common > Adobe

C > Program Data > Adobe

C > User > PC name > Appdata > Local > Adobe

C > User > PC name > Appdata > Roaming > Adobe

C > User > PC name > Appdata > Local data > Adobe All

In C drive Delete All Adobe folders

[darah_6822]

Worked for me Thanks alot

[Kanikas]

Glad to hear that!

Feel free to update the thread for any other queries. 

Thanks 
^KS

[Titanuim · Accepted solution]

I've tried with windows administrator privileges,

I went into safe mode and tried to install it, but it didn't work.

Eventually, the PC format was proceeded.

Adobe will have to provide a solution.