Can't download illustrator or indesign

New Here ,
Feb 10, 2022 Feb 10, 2022

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I have enough space in my computer I didn't have no problem downloading photoshop. For some reason when I try to download illustrator or Indesing I keep getting a pop up saying "Illustrator is not yet available for your device". I could really use a help or advice. I really need those programs in my laptop

 

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correct answers 1 Correct answer

Adobe Employee , Feb 10, 2022 Feb 10, 2022
Thanks, Selena.   The error message is accurate; the computer you are using features an ARM processor and is incompatible with Illustrator CC. Please use a different computer to utilize Illustrator.

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Adobe Employee ,
Feb 10, 2022 Feb 10, 2022

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Selena, what type of device are you trying to install Illustrator CC on?  Does it meet or exceed the system requirements listed in https://helpx.adobe.com/illustrator/system-requirements.html?

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New Here ,
Feb 10, 2022 Feb 10, 2022

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I have a windows 11 computer and I uploaded a screenshot showing information of my laptop.

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Adobe Employee ,
Feb 10, 2022 Feb 10, 2022

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Thanks, Selena.   The error message is accurate; the computer you are using features an ARM processor and is incompatible with Illustrator CC. Please use a different computer to utilize Illustrator.

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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See system requirements for Illustrator and InDesign.

- https://helpx.adobe.com/creative-cloud/system-requirements.html


Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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