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simon59888134
Participant
September 12, 2017
해결됨

Can't get past the phone number entry for download. Any ideas?

  • September 12, 2017
  • 3 답변들
  • 2749 조회

I have tried multiple times to install InDesign. Yet every time my Creative Cloud bar opens, it asks me to enter my mobile number. My mobile number is already entered in my account info.

It simply refuses to let me skip this section, despite having a skip button.

I have input my number many times, using standard format (07764 etc) and international format (+44 7764 etc), played around with spacing etc. It constantly tells me the number is invalid, and, as above, won't let me skip this step.

Any ideas? I'm getting increasingly angry about this.

최고의 답변: simon59888134

Hi,

No, onto a Macbook Pro.

Issue has been sorted. An update with a bug fix came through last night, so it's all fixed now.

Thank you for answering though.

3 답변

R
rutas87585967
Participant
April 9, 2018

The same issue is happening here, keep getting invalid number error even though tried both 07... and +44. I'm a macbook pro user.

A
Avesus
Participant
April 28, 2025

Was this issue resolved? I'm having this issue

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2025

@Avesus 

 

what app do you want to try?

rebecca2495
rebecca2495
Participant
February 5, 2018

Windows user here. Not able to get past the phone number entry. It won't let me skip the step either. Guess the bug hasn't been fixed yet. Any help?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 5, 2018

    install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud and use it to install your subscriptions/trials.

    N
    Nico_1312
    Participant
    February 3, 2022

    Hi, 
    I wanted to try out Framemaker and I also get an error message for the phone form field. All combinations fail (+49..., 0049..., 0...). What is the alternative way to download a test version?
    Kind regards


    Hello, 

    after trying anew, I found the trick. You must also type in the 0 after the country code: +490...

    Then another problem occurred. In the form field "Program version you are currently using", you actually have to type in a version number even though you do not have one (which is why you want to test a trial in the first place ?!). The easiest way is to search for the current version number in Wikipedia.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 12, 2017

    are you installing a mobile app?

    S
    simon59888134작성자답변
    Participant
    September 13, 2017

    Hi,

    No, onto a Macbook Pro.

    Issue has been sorted. An update with a bug fix came through last night, so it's all fixed now.

    Thank you for answering though.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 13, 2017

    you're welcome.

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