Can't install Adobe XD. Error code: 198

[Valentina23386977mh04]

Hi, I'm trying to install Adobe XD using Creative Coud but it says that there has been a problem and the product can't be installed. The error code is 198 and I can't find this code anywhere, help please!

[Shivangi_Gupta]

Hi there,

We're sorry for the trouble. Does it happen while installing any other Adobe application?

Could you confirm if your system meets minimum requirements to install Adobe XD? https://helpx.adobe.com/xd/system-requirements.html

Let us know. We're here to help.

[Dean_Utian · Accepted solution]

This has been discussed before and a solution was to use Adobe CC Cleaner and then reinstall.  See:

https://community.adobe.com/t5/download-install-discussions/can-t-update-cc-error-code-198/m-p/10524...  

[Valentina23386977mh04]

thanks! I will try it 🙂

[Shivangi_Gupta]

Hey Valentina,

I'm just chiming in to check if the suggested solution worked for you. Looking forward to your response.

[Valentina23386977mh04]

yes it worked perfectly! thanks 🙂