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SB-101
SB-101
Known Participant
September 30, 2022
해결됨

Can't Install AdobeCS6 - Says License revoked - Purchased from Official Adobe Store

  • September 30, 2022
  • 1 답변
  • 1156 조회

I have an old CS6 Standard license purchased in early 2015.
It's installed on a laptop on its last leg, so I wanted to move it to a newer system. 

However, when I tried installing it on the new system, it said the license was revoked. 


The customer support link it provides, says it could be due to 3rd party seller that sold a volume license. 
However from the official Adobe (India) Store. I have the invoice and the emails from Adobe for reference. 


Could anyone please help me to resolve this issue? 

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Manan Joshi

    Hi @SB-101,

    Please contact support and show them the proofs of your purchase, it should be resolved hopefully.

    To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    1 답변

    M
    Community Expert
    Manan JoshiCommunity Expert답변
    Community Expert
    September 30, 2022

    Hi @SB-101,

    Please contact support and show them the proofs of your purchase, it should be resolved hopefully.

    To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      SB-101
      SB-101작성자
      Known Participant
      September 30, 2022

      Thank you @Manan Joshi .
      Appreciate your reply. 
      Will try it and update. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 30, 2022

      @SB-101 and everyone else, adobe support is not going to restore a compromised license and they're not able to issue new ones. 

       

      if you buy from a reputable vendor, report the problem to the vendor.  if you think the vendor is disreputable, report that to adobe here, https://www.adobe.com/genuine.html (see link at page bottom).

       

      you can learn more here, https://helpx.adobe.com/genuine/faq.html

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