Can't install an Creative Cloud Products on Mac

[tfavaron]

I can't get any of the creative cloud products to install on my mac. As soon as I open the installer, the application manager freezes and has to be quit from activity monitor. This is incredibly frustrating and irritating and I would love some help to get this issue resolved. Until this is resolved I can't use any of the Adobe products on this computer.

Here are the methods I have used to try and install things, nothing has helped so far:

• I've run Adobe Creative Cloud Cleaner tool, cleaned out everything via that.
• Tried install Creative Cloud Desktop via .dmg file. That froze on "initializing installer"
• Tried installing Photoshop CC directly from creative.adobe.com, that froze on "intializing installer"

System:

Macbook Air 13" Mid 2011

Mac OS X 10.9

[Atul_Saini]

Hi tfavaron,

Kindly go through the below mentioned steps to download Photoshop CC without downloading Creative Cloud Desktop App.

Additional information: If you will miss any of the steps mentioned below you would not be able to download the software.

Step 1. Go to: http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us&promoid=KHXXW

Step 2. clear the text from the address bar and paste the below mentioned links there in the address bar and hit return.

LInk 1 : http://prodesigntools.com/trials3/AdobeProducts/PHSP/14/osx10/Photoshop_14_LS20.dmg

Step 3. Run the downloaded file.

Kindly revert in case of further issues.

Thanks!

Atul Saini

[tfavaron]

I followed these steps and after I pasted in Link 1, it said File Not Found.

Travis

[Atul_Saini]

Hello,

Please try to click on this : http://prodesigntools.com/trials3/AdobeProducts/PHSP/14/osx10/Photoshop_14_LS20.dmg

In case the above link doesn't work go to : http://prodesigntools.com/adobe-cc-direct-download-links.html

Copy the link address for Photoshop CC for  mac and paste it on "Download a free trial of Acrobat XI Pro" page.

Thanks!

Atul Saini

[tfavaron]

Hi,

Thanks! I was able to install Photoshop CC. However, I still can't get the creative cloud desktop app to install. It would be super helpful to be able to use that to keep things up to date. Any ideas on how to solve that problem?

Travis

[Atul_Saini]

Hi tfavaron,

In order to update you can launch the product >  go to help > click updates.

Issue with Creative Cloud desktop app can certainly be fixed.

Please refer : http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html

Kindly revert in case of further issues.

Thanks!

Atul Saini