Can't intall Adobe XD

Hello,

I payed for adore XD (i subscribed) putting in my card details and I cant seem to open it and or "try it" how can I fix this please I payed for it

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Community Manager

Kamelia, can you tell us more about the computer and network on which you are installing Adobe XD on?

In addition to Myra's suggestion, please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for several solutions that could cause Adobe XD to show as "try it" with an active paid membership.

Community Expert

Did you download the Creative Cloud application and sign in using your Adobe ID (the email address associated with your account)?

Community Expert

Did you download the Creative Cloud application and sign in using your Adobe ID (the email address associated with your account)?

Community Expert

your post is orphaned.

Community Expert

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