Can't log into Lightroom 6

[andybarnett]

I installed Creative Cloud onto my Mac using my work to try After Effects and now it won't let me use my copy of Lightroom 6. I uninstalled everything correctly but its somehow saying that Im still logged using my work email address and I have exceeded the two users. Help! I just want it recognise that I don't have Cloud installer any longer and that I want to revert to using my LR 6. Thanks.

[DelphiZoa]

Hi Andybarnett,

To clarify, you uninstalled CC, but your computer still recognizes Lightroom as the CC version rather than LR6, and it won't let you use it since you don't have a subscription, is that correct? Did you sign out of Creative Cloud before you uninstalled? If not, can you sign out either from the CC Desktop App, or, if you removed that, from Lightroom itself: Sign in and sign out to activate or deactivate Creative Cloud apps? If you are able to get that far, you can follow the steps in this help document to convert LR back to CS6 using the Adobe ID (e-mail) associated with your perpetual license: How to convert a Lightroom CC trial version to licensed Lightroom 6 copy​.

If you're not able to get into either the CC Desktop App or Lightroom to sign out, it will help us troubleshoot to know a bit more information. You mention that you're getting an error message saying that you've exceeded more than two users. Can you provide the exact text or, better yet, share a screenshot? Also, what operating system is on your Mac?

[andybarnett]

Thanks for the reply. Yes for some annoying reason Ive re-downloaded Adobe App Manager and signed in again in an effort to install/sign out again and it has recognised that I had LR on my Mac already and its 'upgraded' it. Ive tried logging into MY Adobe ID now and it says Im on a trial version.

[andybarnett]

I cant load my copy of LR now, even to sign in with my Adobe ID. So annoying that I cant remove trace of the fact that Ive used CC on this machine.

[DelphiZoa · Accepted solution]

That's certainly frustrating! Have you tried running the CC Cleaner Tool to remove any remenants that may be interfering with your computer recognizing LR as a perpetual license? Uninstall Lightroom completely and then Use the Creative Cloud Cleaner Tool to solve installation problems. Reinstall from you Adobe ID account page or from Download Photoshop Lightroom.