Can't renew subscription

[zachm12972953]

Hello, I'm having a hard time renewing my student account.  I need to place a new payment method but keep getting an error and I've been on the phone for 25 minutes at this point.  I need help!

[Abambo]

I'm trying to get someone from Adobe contacting you!

[zachm12972953]

Thank you, I'm currently on hold and its been 30 minutes.  I think something is broken

[Abambo]

I posted a message in a private room for ACP's. Hopefully someone from Adobe (Staff badge) will be contacting you. I can't do much more.

[zachm12972953]

Thank you for all your help.  Why is Adobe's customer service so lackluster??!?!?!? Don't people pay $500+ a year for a subscription, Im just shocked it takes multiple hours to fix something as simple as I want to give them money.

[Abambo]

Normally people are crying because they want to cancel. But I can assure you: I never had trouble with my payments. I never had trouble with cancelling a subscription. It's just a straight procedure to follow.

[zachm12972953]

Well I'm happy you've never had an issue, I guess ill keep struggling with the "straight procedure"

Thanks?

[Rajashree Bhattacharya · Accepted solution]

Hi Zach,

You had purchased a redemption code if you have entered the credit card details, it will get automatically renewed.

I find the subscription to be active as of now.

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently!

Thanks

Rajashree