1 Correct answer
After many, many hours on the phone with Adobe Support and finally getting engineering involved, I think I (with Adobe help) have finally solved this problem and in the end it was simple.
- Close Creative Cloud desktop app by File > Exit Creative Cloud
- Search for powershell in Start Search
- Right click and Select Run as admin
- Paste this command in the powershell windows:
Get-AppxPackage -all AdobeNotificationClient | Remove-AppxPackage -AllUser - After this is done. Try to launch Creative Cloud and updat
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So people don't have to download the image you have attached to your post please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.
You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.
Thank you.
Nothing is missing in ACR. It is just in a different place.
thanks i realize its only when you launch into ACR.. It is not and never was present when you use CR Filter. So that's all ok... Thanks, However, i still would like to know the reason to the Creative Cloud not updating and throwing back a bizzare error
I just did a Google search on the 507 error and as the screen shot you posted it comes up when there is, or when the computer or the install program thinks there is, insufficient storage on the volume. This I would think might also come up if the file/folder/drive permissions aren't set correctly.
Not sure where you found that error code as I have yet to find any reference to an Adobe error code 507. The list of Adobe error codes stops at 506.
https://helpx.adobe.com/download-install/kb/troubleshoot-download-install-error.html
There are no permissions issues on my drive. I am the sole user and i have full administrative privlages. Also there is plenty of space available on my C drive where Adobe installs all its applications. While i may not be an expert on Adobe products as in knowing all the ins and out, as Photography/ Videography is a relatively new passion, i am however a 30yr veteran and systems engineer on Windows PC's. There is nothing wrong with my build. The only issue that i have to date on my PC, is the Creative Cloud not wanting to update itself. Nothing is showing in the event log. There is something going on, on Adobe's end, which is out of my control.
Also i believe that error list you're looking at is out of date. Here's their latest pull down list of errors, which can be found from here. Eitherway, the error is inaccurate. It assumes i've installed on a drive that is no longer present, or that i do not have admin privilages.
Here's my log files... Why is it trying to write to my E: drive? which is an SSD that i use for Premiere. My install folders are all in their default locations.
As in
C:\Program Files\Adobe\Adobe Creative Cloud
&
C:\Program Files (x86)\Adobe\Adobe Creative Cloud
NOTHING IS OFFLINE. I'm an administrative user.. As you can see here, i can full read and write to the e: drive.
07/14/20 18:49:57:500 | [ERROR] | 2624 | HDSetup | HDPIM | HDPIMUWPHelper | | HDPIM | 7632 | hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 15 - OS Message: C:\adobeTemp\ETR27A9.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073d0d#@#OS_Error_String: Windows cannot install package AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc to volume E: because the volume is offline.
07/14/20 18:49:57:500 | [ERROR] | 2624 | HDSetup | HDPIM | AddUWPAppxCommand | | HDPIM | 7632 | Failed to install UWP Appx Package with error C:\adobeTemp\ETR27A9.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073d0d#@#OS_Error_String: Windows cannot install package AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc to volume E: because the volume is offline.
07/14/20 18:49:57:500 | [FATAL] | 2624 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7632 | Error (Code = 507) executing in command 'AddUWPAppxCommand' for package: 'KANC-mul', version:2.0.1.8
07/14/20 18:49:57:502 | [FATAL] | 2624 | HDSetup | HDPIM | InstallHelper | | HDPIM | 7632 | Error occurred in install of package (Name: KANC-mul Version: 2.0.1.8). Error code: '507'
07/14/20 18:49:57:830 | [INFO] | 2624 | HDSetup | HDSetup | AppContext | | HDSetup | 9456 | Exit Code: 507
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)
FATAL: Error (Code = 507) executing in command 'AddUWPAppxCommand' for package: 'KANC-mul', version:2.0.1.8
FATAL: Error occurred in install of package (Name: KANC-mul Version: 2.0.1.8). Error code: '507'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 15 - OS Message: C:\adobeTemp\ETR27A9.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073d0d#@#OS_Error_String: Windows cannot install package AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc to volume E: because the volume is offline.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR27A9.tmp\1\Appx\AdobeNotificationClient.appx#@#OS_Error_Code: 0x80073d0d#@#OS_Error_String: Windows cannot install package AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc to volume E: because the volume is offline.
Adobe this is a bug on your behalf, please at least admit it and say you're looking into it.. I've shown you in previous screenshots that my E: drive which has full control for all administrative users. I am the single administrative user for this computer. I trust myself enough to not give myself a locked user you know. You all seem fixated that we're a bunch of buffoons who do not know how to use a computer and have some unmounted drives that we're unaware of?????. Your software for whatever reason in its latest iteration has decided to go off looking for a drive that has absolutely no relevance to its installation folder, despite all my Adobe install folders, being in their default c: drive location, and my storage settings configured at the default setting of the C: drive. Screenshot below.. Please stop and take the time to actually read what we're writing rather than spiting a generic response that we're not mounting our drives?
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