Can’t use Adobe CC apps without WiFi connection

[jjjnyt]

typically im using CC apps while on WiFi and everything works fine.

as soon as I try to launch an app while not connected to WiFi Adobe CC prompts me with a window to accept a trial version of software. obviously this is a pain in the ass if I can’t use the same software installed without a WiFi connection.

How can I run Adobe CC apps that are licensed and installed in my computer without being connected to the internet/WiFi?

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

[jjjnyt]

kglad​

I;m confused by your reply.

Are you saying this is a known issue and that only Adobe Customer Support can assist with the issue?

[jjjnyt]

I found this article detailing the grace period when using apps offline. However I'm unable to use offline, and I am prompted to install trail versions of software.

[kglad]

i've never heard of anyone having that issue.  that doesn't mean you're the only one having the issue, but it's sure not common.

[jjjnyt · Accepted solution]

Got it, thanks.

I'm going to reach out to internal IT support at my company as I'm thinking this could be an internal issue with how they control/administer our accounts.

[kglad]

check with your co-workers.  that will probably be quicker and if they all have the same issue, it's internal to your company.