Can't verify subscription status

[clarrysf]

I'm connected to the internet. No connection problems with anything else, only with Adobe.

Can't access Lightroom Classic or Acrobat DC.

Responses received:

1) We can't verify your subscription status.

2) We can't reach Adobe servers.

This problem reoccurs. I've had lengthy online chats with Adobe technical staff and somehow they fix it. Then when I try it on another occasion, the same thing happens again.

HELP!

[marleydog64]

Hi I contacted Adobe support and allowed remote access to my pc . They managed to sort it , apparently some files were corrupted. Hope this helps .

Sent from Outlook for Android

[rondal67468332]

Thank you

[Andrew28324566xga4]

This works as a workaround. 

Issue with subscription status on Windows (adobe.com)

click Windows Credentials
Look for Adobe User Into and click and then click remove. There might be more thin one.
after doing this reopen adobe and sign back in 
all done.

[markm8346387]

I had the same issue but its fixed now. 

Go to your host file in C: > System 32 > drivers > etc. 

Move the host file in your desktop for safety, then Open the host file via notepad. 

Anything that has an adobe related item delete it. I  did that by looking at any item with the word adobe in it. But be very careful. 

Remove those individual files. Save the host file and move it back to the original folder. 

Close. Restart and it should work. 

The computer had a lot of hidden adobe patches that block adobe from being opened.

Hope it helps.

[markm8346387]

Here is the exact link where I learned this method from

https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0016236

[NLebo]

Thanks for your help. Thankfully, I have already resolved the issue.

--
*Nichy Lebovits*

[kglad]

@NLebo 

how did you resolve your issue?

[NLebo]

I followed the instructions in the links other ppl posted. Deselecting the
synchronize clock with internet. Something like that. Also, I have a
filter on my laptop so I made sure with the filter company that nothing is
blocked.

--
*Nichy Lebovits*

[kglad]

@markm8346387 

i don't know of anything that would add adobe to your hosts file except malware or illegal software.

[NLebo]

What are you referring to?

--
*Nichy Lebovits*

[kglad]

@NLebo 

nvm, this isn't going to help any one else.

[NLebo]

?

--
*Nichy Lebovits*

[kglad]

@NLebo 

i was asking you to explain how you resolved your issue because, if explained carefully, it could help someone else with a similar issue. 

[NLebo]

On the bottom left near the windows symbol type in "control panel". Select
"clock and region". Select "date on time". Select the "internet time" tab.
Deselect the "synchronize" checked box. Hit "ok". Hope that helps!


--
*Nichy Lebovits*

[kglad]

@NLebo 

thank you.

[Derek35370528ssfn]

Thank you very much, this is the only way that helped me

[hansaben_8860]

hi, I am a student who bought adobe 5 months back and i have been facing the same issue and I have a mac, this has happened to me before too, i cant seem to solve this issue and it happens at the worst of time, please help me out if you can it is an emergency.

[kglad]

@hansaben_8860 

https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

[Shivangi_Gupta]

Hi there,

Welcome to the adobe community. We hear you. Please try the steps listed in the article shared by the expert above. Let us know if it helps.

^SG