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A
Abe_Tabar
Participant
June 3, 2013
Answered

Cancelling my subscription to creative cloud

  • June 3, 2013
  • 76 replies
  • 89556 views

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

    This topic has been closed for replies.

    76 replies

    L
    lifeimitatingart
    Participant
    October 15, 2015

    I've tried to cancel my subscription for the last week, I ordered it 2013-10-13 and from what I've understand it should be possible to cancel it in the 12th month every year (monthly payment and yearly subscription). However now I'm in the 13th month since I haven't been able to cancel the subscription by my self or even have the possibility to contact customer service, it's and endless loop between different pages on the Adobe homepage and it's really frustrating!

      Martink21
      Martink21
      Participant
      October 14, 2015

      I too want to cancel my subscription right away, I told you last month, that I had a new subscription through work!!!! THIS IS THE THIRD TIME I AM TRYING TO STOP YOU FROM WITHDRAWING MONEY FROM MY ACCOUNT!

      You should be ashamed!!!

      /Martin

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      October 15, 2015

      Hi Martin,

      The Adobe ID of Forum has no CC registered to it. Please inbox the correct Adobe ID or the order number to assist you further.

      Regards

      Rajashree

      K
      kjellp92494715
      Participant
      October 12, 2015

      Please cancel my account.  I'm surprised that a company like Adobe would make it so difficult to cancel.  I followed your support link, but my product is

      Creative Cloud Free membership.  

      K
      kjellp92494715
      Participant
      October 12, 2015

      Why am I being charged if the product is a free membership?

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      October 13, 2015

      Hi Kjell,

      As per the Adobe ID in this forum, there are no purchases registered. Do let us know if there is any other Adobe ID.

      Regards

      Rajashree

      melanieb5282215
      melanieb5282215
      Participant
      October 12, 2015

      I called customer service and was told that I couldn't cancel now (within the 14 day window) or I'd be charged a full year's service. The website terms and conditions all say I have 14 days to cancel.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      October 13, 2015

      You have provided 90 days of credit, the next billing date is Feb 1, 2016,

      Do let know if you want to retain the CC or not.

      Regards

      Rajashree

      L
      leec45935234
      Participant
      October 13, 2015

      I want a refund and my subscription cancelled.

      Thank u.

      Sent from my iPhone

      C
      candancer31431350
      Participant
      October 12, 2015

      Hello,

      I chose CC back in August because of the month-to-month option where you can cancel with no penalty. Now here I am, unemployed, cannot afford the monthly charge, but just found out my "monthly" plan is an annual contract with a big charge to cancel. What the heck?? NONE of this is explained when you purchase a plan. How can I prepare to pay a big fee when no one told me?

      I should not have to pay a cancellation fee that no one told me about until now. I like CC's product and would be willing to return in the future, but not if you destroy my credit over this.

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        October 13, 2015

        Hi Candance,

        Let me check the details of the order & get back to you regarding it, I will message you.

        Regards

        Rajashree

        V
        vigwick
        Participant
        October 11, 2015

        Hi Rajshree.

        I am also having trouble cancelling my creative cloud membership. I no longer need all the programs included and would like to make an subscription for only Photoshop CC and Muse. Can you please help me?

        Kind Regards,
        Vigdis

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        October 11, 2015

        Can you send me a personal message with the Order details so that I can follow it up.

        There might be a cancellation fee which I can let you know once you inbox me the details.

        Regards

        Rajashree

        ronaldj15884297
        ronaldj15884297
        Participant
        October 12, 2015

        Wow, found several of these threads about cancelling. This being the LOOOONGEST one with some actual apparent successful cancellations. Same endless loop that I hit, I do NOT care if I have to pay a penalty to cancel before the 1 year is up. I just want to stop wasting my time figuring how to stop monthly charges on my card.

        If there is anyone on from Adobe (Rajshree?), can I please cancel my account?

        Acrobat Pro DC subscription (one-year)‎

        Let me know if any questions. If you need my Adobe chat id: xxxxx

          sisophia
          sisophia
          Participant
          October 10, 2015

          I feel the same way. Your website is useless, it just brings me back to point one and leads me to a discussion rather than a private chat so I can get a better understanding of what the hell is happening.

          I cannot deal with this anymore. I have tried to cancel my membership however on my account it states that I am a free member. How can I be a free member when I get billed every month? Please fix this and cancel my membership while you're at it.


          This is getting very frustrating.

          L
          leonchinea
          Participant
          October 10, 2015

          I want to cancel my plan but have been struggling. Why do I have to pay a 50% fee on the remaining months I have left?

          michaeb74535232
          michaeb74535232
          Participant
          October 8, 2015

          Hello - can you help me cancel my subscription?

          I did not fully realize it would be an annual plan.  I've talked to one person who offered me 50% for the remaining months.  I was under the impression that it would be $10/month for the remaining months instead of ~$100 at once so now I have a $100 charge that I am trying to remove from my credit card.  Can I just cancel all together and get a refund back? 

          Michael

          Rajashree Bhattacharya
          Community Manager
          Rajashree BhattacharyaCommunity Manager
          Community Manager
          October 8, 2015

          Hi Michae,

          You have been charged a cancellation fee which has been completed. In case you want to get it reversed, please contact billing support via Contact Customer Care  & request for the same.

          Please feel free to inbox me in private in case of any issue, I can always follow up for you.

          Regards

          Rajashree

          E
          elvyl28619868
          Participant
          October 5, 2015

          Please cancel my CC.  Thanks!

          E
          elvyl28619868
          Participant
          October 5, 2015

          Dear Rajshree,

          I'm just wondering why I am looping so so so many pages..... and find nowhere to cancel my month-to-month plan.  My plan will renew again on 06/10/2015, please unsubscribe my plan immediately and confirm when it is done.


          As I have stopped my card to cancel the payments, I will have to apply for a new card and register all the auto paid again ... and I will never trust your company again...this is just a disaster.  So upset at the beginning of October...

          Rajashree Bhattacharya
          Community Manager
          Rajashree BhattacharyaCommunity Manager
          Community Manager
          October 8, 2015

          Hi Elvy,

          I am so sorry for this trouble, I have left a private message for the CC purchased on 04/11/15 .

          Please check.

          Regards

          Rajashree

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