Cancelling my subscription to creative cloud

[Abe_Tabar]

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

[blufishmedia]

This infinite loop is pretty ridiculous. I would like my account cancelled as well, please.

[jeremyg84328776]

I would also like to cancel my CC subscription, I am unable to do so on the website even though Australia is not under the list that is required to contact customer support. Thankyou

[oves]

Hi Rajshree,

As many others i have hit the endless loop trying to cancel my complete CC subscription and change it to a Muse subscription only.

Can you please help me with this.

Regards

Ove

[Rajashree Bhattacharya]

The CC has been cancelled, you will not be charged any more, sorry for the delay in response.

Regards

Rajshree

[andyw51249882]

Please cancel my subscription as well, as soon as possible.

[minad47950812]

He Rajshree.

Can you cancel my creative cloud for teams? This is still the first month, so by canceling it I'll get my money back right? Thank you

[AlfieNZ]

I'm yet another unhappy user who is stuck in Adobe's endless "cancel" loop.

Over the last two days I've tried to cancel my CC subscription several times using the online link referred to at the start of this thread. This is a frustrating process which continually opens new windows, requires multiple logins and never produces a "success" message at any stage. For a company the size of Adobe, making cancellation of subs near impossible is a shocking way to hold onto your client base.

Please accept notice that I wish to cancel my Adobe CC subscription immediately.

Thanks.

Alfie

New Zealand

[Bmac3]

I am trying to cancel a month-to-month. Can you help? I'm stuck in a very frustrating loop.

[Rajashree Bhattacharya]

The subscription has been suspended state, after some days it will get expired.

Regards

Rajshree

[nargizm14834557]

Hi Rajshree. I'd be really grateful if you could cancel my membership as well, as I've wasted too much time dealing with it.

[mikaylag73362152]

I have been trying to cancel my monthly subscription for the creative cloud and there is no options that come up on how to contact the company. It says click the phone below but every time there is no phone. I have been billed for 2 months now and I havent been using the program. Please help

[jorgef67881449]

I wanna cancel my subscription as well please . I've been looks for hours now and I'm tired. Please just cancel my subscription.

[michaelr4980764]

Hello Rajshree,

I tried today to cancel my subscription with no such luck.  It recently auto renewed but I am within the 14 day window and would like a full refund of my annual subscription. Please cancel and refund me!

thanks!

Mike

[dcrescim]

Hi Rajshree,

I think I am in the same boat, I would like to update my account with the proper credit card, and then cancel my subscription. Not sure how to go about doing this. Is it possible someone can reach me on the phone?

[DLowell]

I also want to cancel my creative cloud so I can choose a cheaper plan of just Photoshop instead of the whole suite.

[Rajashree Bhattacharya]

Hi Andrew,

You have purchased CC photography on October 3rd & the previous order :

Creative Cloud Student and Teacher Edition (one-year)

Desktop Subscription

Nov 7, 2013

has expired, hope your issue is resolved, let us know if any further assistance is required.

Regards

Rajashree

[hallaster]

Hello Rajshree,

I'm from Brazil and I've tried to cancel  my plan but there is no cancel link in my "manage plan" screen. I've tried the phone number and received a automatic response informing that the number is desactivated. Could you please help me and cancel my plan? My plan informations are:

Product: Adobe® InDesign® CC (monthly)

Transaction ID: 14815452000

Transaction date: February, 28 2015

Next billing date : March, 31 2015

Thank you.

[Rajashree Bhattacharya]

regis assis, please confirm if you would like to cancel the CC purchased on 02/05/15.

Regards

Rajshree

[jacobj51679311]

I would like to cancel my Muse subscription. Please assist, the only contact option i see in the cancel page it the forum!

[Rajashree Bhattacharya]

Hi Jacob,

Please confirm if the Adobe ID with which you were logging in was same as the Adobe ID which is registered to the CC?

I have left a private message regarding the Muse CC, please check.

Regards

Rajashre

[OrionCD]

Hello Rajshree,

I want to cancel all of my subscriptions (2) to get annual complete plan. Could you do that? Because I'm in Turkey and there is no cancel button in membership plan web page. I cannot reach anybody in Turkey via e-mail or phone.

Thanks.

[Rajashree Bhattacharya]

Omer Candar, Please confirm the subscription that you would like to cancel as I see that you have many single app CC like Dreamweaver & Photoshop. please let us know if you tried to contact Support, if yes, do let know the difficulty faced by you as the issue was unresolved.

I shall get it cancelled for you.

Regards

Rajshree

[OrionCD]

Yes I have 2 subscription and I want to cancel two of them. Actually I want to upgrade to complete plan (for all apps), but canceling first will be easy i think. And about support: I have sent lots of emails to support but none of them answered. So please cancel them. Thanks.

[Rajashree Bhattacharya]

Omer Candar, Both the subscription has been cancelled, you will not be billed further.

Regards

Rajshree

[OrionCD]

Thank you so much Rajshree. Have a nice day.