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Cancelling my subscription to creative cloud

New Here ,
Jun 03, 2013 Jun 03, 2013

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I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jun 03, 2013 Jun 03, 2013

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replies 351 Replies 351
Adobe Employee ,
Oct 14, 2015 Oct 14, 2015

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Hi Martin,

The Adobe ID of Forum has no CC registered to it. Please inbox the correct Adobe ID or the order number to assist you further.

Regards

Rajashree

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New Here ,
Oct 15, 2015 Oct 15, 2015

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I've tried to cancel my subscription for the last week, I ordered it 2013-10-13 and from what I've understand it should be possible to cancel it in the 12th month every year (monthly payment and yearly subscription). However now I'm in the 13th month since I haven't been able to cancel the subscription by my self or even have the possibility to contact customer service, it's and endless loop between different pages on the Adobe homepage and it's really frustrating!

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