Cancelling my subscription to creative cloud

[Abe_Tabar]

I followed every link the Adobe site told me to follow in order to get my subscription to creative cloud cancelled. It is very frustrating because it is like a cardwheel, always brings you back to the beginning and then continues in a never ending loop. I'm definitely frustrated with this. If Adobe makes it so easy to subscribe, why is it so darned hard to unsubscribe?

[Rajashree Bhattacharya]

You are Welcome.

Regards

Rajshree

[jamesr31727790]

Can you help cancel mine too? Service never worked.

[Rajashree Bhattacharya]

The CC purchased on February 18th 2015 has been cancelled on Feb 19, 2015.

You will not be billed further.

Regards

Rajshree

[snails42893233]

Can you cancel mine as well? I'm having the same problem, unable to get a representative and the adobe instructions are just a never ending loop, not helpful at all.

[Rajashree Bhattacharya]

snail shirley, have you tried to contact Adobe support, the CC that you have has a cancellation fee attached to it which is about 22 $ approximately, if you cancel the CC in August 2015, there shall be no cancellation fee.

Regards

Rajshree

[Guest]

Hello. I also would like to have my subscription cancelled, could you do that for me please?

Regards, Christian

[jkbond646]

‌Rajshree,

Can you cancel mine as well?

[Rajashree Bhattacharya]

We have now a direct link to billing department for cancellation , please follow it.

Contact Customer Care

In case of any further assistance, do feel free to inbox me in private with order details.

Regards

Rajashree

[ShnenBisaya]

hello rajshree, could you cancel my student edition subscription too. the school is letting us use their computer labs now so i dont need a personal copy and spend money anymore. i hope you could help me. thank you

[Rajashree Bhattacharya]

The below mentioned subscription has been canceled, you will not be billed anymore.

Current Plan:	Creative Cloud Student and Teacher Edition (one-year)
Account Activated:	Nov 3, 2014

Regards

Rajshree

[trineø91798816]

Hello Rajshree. I've also spent a lot of time trying to cancel my memberships. Will you please cancel the following: Adobe Document Cloud, Adobe Export PDF and Adobe PDF Pack. Thank you..

[brilleabendk]

who do i cancel my subscription?

[hollym1310]

‌I would also like to cancel my annual prepaid subscription to Adobe Cloud. I'm not getting much use out of it, and hadn't intended to renew the subscription at all, until Adobe took the payment out of my bank account without the slightest notification.

I've been trying to contact someone to have it cancelled and refunded (it hasn't yet been 30 days), but it's almost impossible to contact someone directly. Any help cancelling it would be appreciated.

[leec45935234]

I too have been trying to cancel my subscription.  This is the worst run-around I have ever had to deal with.  Does anyone respond to customers?

[Rajashree Bhattacharya]

You are within 14 days of return & refund policy, please contact billing support via  Contact Customer Care

It will be taken care of.

Regards

Rajashree

[zoee218]

‌I 100% agree. Their content and link navigation is deliberately sending members in a never ending spiral so they are unable to cancel a subscription. Developers call this a "death spiral."This is extremely poor customer service, and will be the downfall of Adobe. There are too many competitors that offer similar services, but care more about the customer experience, rather than how much money each member pays per month. I will no longer use Adobe or any of its services.

[mebynature]

‌I have also been trying to cancel my membership. Rajshree can you please cancel my membership as well?

[Guest]

Hallo Rajshree,

As I am facing the same problem, I have sent you an email with my request to terminate my Photoshop Photography Program subscription. I'm in the last month of the annual subscription and don't want to continue. I hope you can help me too...

Regards,

René

[Rajashree Bhattacharya]

The CC as requested by you has been cancelled, it will not renew again.

Regards

Rajshree

CS, T2

[Guest]

Thank you very much, Rajshree.

Regards,

René

[Rajashree Bhattacharya]

You are most welcome, please feel free to contact in future too.

Regards

Rajshree

[christinaw18863801]

I have the same issue as those above.  I wish to cancel my subscription to CC, but end up in the same "Do loop".  Two corrective actions are needed:

First, please cancel my subscription.

Second, please research to find out why asking for cancellation continues to route users to the forums rather than providing a chat window and/or phone number to call for cancellation.  The help text indicates these should be options, but they are never displayed.  Forums are the only link that is given.

[Rajashree Bhattacharya]

Hi Christina Williams,

Please confirm if you would like to cancel the below purchase.

Current Plan:	Adobe ExportPDF Annual
Account Activated:	Jan 31, 2014

If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us.  Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team

Regards

Rajshree

[christinaw18863801]

‌Rajshree- I am confirming the cancellation of my plan. Christina

[Rajashree Bhattacharya]

Christina Williams, the order has been cancelled & you will not be charged further.

Regards

Rajshree