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Cannot figure out how to "temporarily disable antivirus" on my Mac.

New Here ,
Dec 05, 2022 Dec 05, 2022

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I cannot install my 2023 Creative Cloud programs on my Mac. I am given an error message 205, which tells me to temporarily disable antivirus. But I cannot figure out how!! When I google it, it says to look for the Antivirus icon and click "disable" on the drop-down. But...WHERE is this icon?? And what does it look like?? Any advice? I'm unfortunately not a techie so please use simple language not tech-speak. Thank you!!!

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Creative Cloud , Installation

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correct answers 2 Correct answers

Community Expert , Dec 05, 2022 Dec 05, 2022

Error 205 indicates there is an issue with the file downloaded.  If a firewall or antivirus is preventing you from using the file, you can try disabling if you have them installed. This could also be a firewall on your computers network and not necessarily on your computer itself (ie: work connection firewall). Could you try downloading the file again or see if disabling the firewall helps?

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

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New Here , Dec 13, 2022 Dec 13, 2022

Sorry I forgot to reply earlier, many thanks to all of you for your advice/insight. I was able to connect with someone at my anti-virus service and he walked me through how to disable it, install the Adobe CC, then re-install the anti-virus. Seemed to work just fine! 🙂 Again: I truly appreciate everyone who reached out...have a great day!

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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do you have an antivirus program installed on your mac.?

 

and error 205 is a connectivity error.

 

 

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New Here ,
Dec 13, 2022 Dec 13, 2022

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LATEST

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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Most Mac users don't install antivirus software although it is available. If you don't have it installed, then this isn't the problem.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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This is a Mac user, if they can use CC2023 then they are on an OS that is less then three years old. TLS support in the field is a Windows issue.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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well, so far they're not able to install cc 2023.  and old mac os'es like old win os'es didn't support tls 1.2

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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OLD OLD OLD OLD Mac OS versions, CC2023 wouldn't even be offered by the CC app. A tengent about TLS support just confuses non-technical users and isn't going to be the problem.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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imo, making assumptions about less likely, but easily checked potential problems is foolish.

 

and if you were interested in not adding confusion you would have sent a private message instead of further confounding this thread with your opinion.

 

thank you for any part of your posts that might have been well-intentioned.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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Apple has had TLS 1.2 support for almost eight years. Only a tiny percentage of Macs are still on software that old and CC 2023 wouldn't be offered to someone who was.

It's a different problem.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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you're 100% correct and i'm 100% wrong. 

 

now, please drop it, and stop high-jacking this thread.

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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Error 205 indicates there is an issue with the file downloaded.  If a firewall or antivirus is preventing you from using the file, you can try disabling if you have them installed. This could also be a firewall on your computers network and not necessarily on your computer itself (ie: work connection firewall). Could you try downloading the file again or see if disabling the firewall helps?

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Sorry I forgot to reply earlier, many thanks to all of you for your advice/insight. I was able to connect with someone at my anti-virus service and he walked me through how to disable it, install the Adobe CC, then re-install the anti-virus. Seemed to work just fine! 🙂 Again: I truly appreciate everyone who reached out...have a great day!

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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@BambiJayneLucky 

 

thank you for the update.

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