Cannot install CS6 apps

[olliefordandco]

Today I signed up for Creative Cloud and have just spent the entire afternoon trying to install Photoshop and Illustrator.

Firstly the application manager wouldn't install but then I downloaded that from a link I found on this forum and that seemed to be OK. But then any apps that I downloaded in it would fail to install.

I have tried downloading the 'try it' downloads direct from Adobe and they won't install. I've tried to install them outside of the CC app manager and I just get the message 'Failed to install' after 2% of the install process.

I have dumped all old CS program files and run the cleaner. Now I get 'Installation canceled' when I try to install something.

I don't know what else to do. I've spent hours searching this forum for solutions and have followed them and still nothing works.

Can anyone shed any light on this? I don't want to have to do a fresh install of my OS if I can help it.

I think perhaps I need a sharing session with Adobe support?

My system is:

Mac OSX 10.73

Intel Core i5

Thanks,

Ollie

[bhatnaga]

Hi,

Will you be intereseted in having a connect session to help solve ur issue?

Regards,

Anirudh

[olliefordandco]

YES PLEASE!

[bhatnaga]

Check your PM.

[PiyushGupta]

Have you tried restarting your machine?

[olliefordandco]

I tried restarting my machine several times to no avail.

However, somehow I just now tried to install (during Connect session), it failed, we viewed the log, restarted and everything is fine.

Phew

[David__B]

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

-Dave