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Cannot Uninstall program (also Photoshop freezing)

New Here ,
Jul 13, 2021 Jul 13, 2021

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I tried to uninstall Adobe Photoshop so that I may reinstall it, but the Creative Cloud Desktop did not let me. for the record, i don't really understand why, but i seem to have both Photoshop 2020 and 2021 installed, and never bothered uninstalling 2020 because i always assumed it didn't cause problems. However, lately Photoshop 2021 has been freezing way too often thus losing data before I save, so I would like to fix my Photoshop. Since I can't just error report due to how on the fritz my program is, I'm not sure where else I could have put this.

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Creative Cloud, Installation, New user

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New Here ,
Jul 13, 2021 Jul 13, 2021

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although really, it's just that photoshop is freezing

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New Here ,
Jul 13, 2021 Jul 13, 2021

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in windows 10... why can't you edit your own posts here? i'm new here sorry.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
actually i did manage to find this article helpful to me for performance and freezing. Although I'm still curious about what it takes to get my uninstall buttons working again in the event I need it, or I decide I do indeed need to reinstall programs for a fresh take on them -- after all, some of the errors i'm getting in photoshop seem bizarre in ways other than speed, such as when I boot it's always in front of other programs or when I transform with Control T it doesn't do it immediately unless i click the movement tool.

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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quote

... why can't you edit your own posts here? i'm new here sorry.


By @ebenfrostey

No problem. New users can't edit their own posts. Sorry about that, but I do not know why!

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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If you can't uninstall using the CC app, you should try the Windows provided uninstall options:

Abambo_0-1626178528695.png

If that does not work, you could use the Adobe CC cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 13, 2021 Jul 13, 2021

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thanks. i tried this out and it successfully uninstalled everything so i can everything again, which I did. i may report here later with my freezing issues if they still persist, if that's ok with you.

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