I am trying to reinstall CS3 master collection I have got a new serial and new installer I input the serial at the beginning of the install and when it finishes I open Photoshop and it ask for the serial again and I enter it and it says you have entered the wrong serial. Have tried deleting the cache file reinstalling many times nothing works need this fixed.
Yes that is what I am getting.
Barrettb64394936 please continue to respond in this public forum discussion. Kglad is very experienced member of our community and is trying to help you.
In answer to your question Barrettb64394936 the serial number validation process occurred when you were provided the download at Activation or connection error when starting CS3 or Acrobat 8. If the serial number is not being accepted then it is due to an inability to update the necessary licensing files or the licensing files exist but are corrupted.
If this is a fresh installation of Windows 7 you could skip Kglad's suggestions, in message #9, and reformat the computer. Once you have applied any available Windows 7 update you should then be successful with the installation of Creative Suite 3 Master Collection.
Otherwise please follow the steps offered by Kglad in message #9 Barrettb64394936. If you have any questions on how to run the uninstallers; or how to download and run the CC Cleaner Tool then please update this forum discussion. If you can also post a screen shot of the error you are facing it would be appreciated. For complete details on how to post a screen shot see FAQ: How do I capture and post a screen shot or video?.
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