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yash-lucid
Inspiring
April 21, 2022
해결됨

CC thinks I have 3 devices instead of 2, asks me to sign out of Desktop while already on Desktop

  • April 21, 2022
  • 2 답변들
  • 8366 조회

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It does this on Desktop and Laptop. I have to sign out of what it thinks is Device #3, then when I come back, I have to sign out/in again. 

 

 

최고의 답변: yash-lucid

@Farrellart 

 

lately, i see the same issue.  sign-in to use my mac and my one windows computer is recognized by adobe as two different computers forcing me to sign out of my mac and into whatever version of my one win computer adobe cc things i'm trying to use.  then if open a different adobe app (especially if it's not a cc app like captivate), i'm prompted to sign in to "that" win computer.

 

still trying to work out what it's doing.


I solved this issue via Adobe support with a remote session, there is a folder called Adobe, the one in username/documents or and another system folder - we renamed it to Adobe.Old so that it creates a fresh one and this fixed it. Seems to be a Windows issue.

2 답변

firstl65387004
Known Participant
March 3, 2023

I am having a similar issue today.  I haven't changed anything, I used the software yesterday and now adobe thinks the desktop I am using is different than the one I used yesterday.  Fixed by signing out of the "yesterday" destkop, still annoying.

 

My internet was unplugged and it wouldn't let me use the software, I would have been really upset if was working in one of my remote locations that don't have internet.

kglad
Community Expert
Community Expert
March 3, 2023

prior to departure, always open the apps you intend to use when traveling.

firstl65387004
Known Participant
March 18, 2023

The day before isn't prior to departure?

kglad
Community Expert
Community Expert
April 21, 2022

go to your account Adobe Account

click plans and payment>activated devices

 

 

 

deactivate all devices

 

then sign out and then back in to your cc desktop application using the same adobe id used to check your account, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

activate your devices.

yash-lucid
yash-lucid작성자
Inspiring
April 29, 2022

Unfortunately I still experience this issue because no matter what, Adobe ultimately thinks I will have 2 PC's and 1 laptop after enough reboots

kglad
Community Expert
Community Expert
March 20, 2023

Hi Kglad, I don't need help with my PC, I know Windows inside out...I am tired of Adobe not getting their act together on this issue. This shouldn't happen with a high end product. There are always alternative products. I just want to get on with my work and not faff around with this nonsense.


ok.