Cloud Desktop App is blank?

[Sanityfilms]

Just updated the cloud desktop app and now it loads blank. I can't sign in or download programs anymore. I tried uninstalling and reinstalling it and still nothing. 

How do I fix this?

[Pangtuwi]

Hi,

have tried this on OSX Yosemite without luck.  It recreates the opm.db file but the problem still exits.  Have tried uninstalling, deleting opm.db, restarting and reinstalling but still no luck,

Paul

[Didi_Kopter_hexa]

Hell,

I have the same problem,  now it is fixt,  THANKS

Didi

[Sanityfilms]

Yes, Ankit Khurana's answer fixed the problem.

Rename the opm.db file.

1. Close the Creative Cloud application if it's running.
2. Navigate to the OOBE folder.
   Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
   Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
3. Rename the opm.db file to opm_old.db
4. Launch Creative Cloud

[sumitash1]

@Ryno Bucket :

Could you please see if there is proxy set on your computer which is blocking communication to Adobe servers?

Thanks,

Sumita

[eilidh008]

Hi,

I am having trouble finding /User/<username>/Library/Application Support/Adobe/OOBE folder on my computer. I've checked everywhere that makes sense to me. Can you assist?

[MattCSkills]

C:\Program Files (x86)\Common Files\Adobe\OOBE folder to OOBE_old I just found it here. I'm running windows 7 pro

[StormKiller]

Do Windows + R or find RUN then type Appdata, and follow the instruction

[Carlos Navarro]

Muchas gracias!!!

Solucionado.

Carlos

[saludcano67]

hola Carlos me podrías decir cómo lo has solucionado, gracias

[jhoand54799397]

¡ Como lo hiciste ? me ayuda mi creative cloud sigue blanco, gracias.

[Daffinson]

This doesnt work for me. Still can't make it work.

iMac 2014 / Mavericks

[mikecox_]

Before I did all the other stuff I tried this;   It worked...Thank-you!!!

[ridinaround]

Unfortunately the renaming of the file did not fix my problem. This was a first time install, so is there some other advice?

[ridinaround]

A restart made it work fine. Thanks.

[marlanaf97755244]

Where can I find the OOBE folder?

[IrishMerlin]

I have Windows 7 Premium.

I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.

I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).

If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.

I confirmed this to be true and works:

1) I had blank Creative Cloud window as shown in the first post.

2) I renamed the display username and window user folder name by doing the instructions here:

   http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-folder-name/

   (Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)

3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! 🙂

[workplaywork]

Thank you IrishMerlin! You answered my prayer

[Mark2004]

HI,

I've been having the same problems with no luck. Then I tried uninstalling the Adobe Creative cloud installer AND then deleted not just the file but the OOBE folder and the AAMupdater folder. I redownloaded it after running the Adobe Application manager (that didn't appear to do anything) and on running the downloaded creative cloud installer it appears to work.

I have now idea why!

Hope this helps someone.

Mark

[JvilleJag]

Fortunately, this worked for me as well.

[Pedro_cocosi]

he renombrado el archivo opm como me dijiste pero sigue saliendo la ventana en blanco sin cargar nada

[Ashley2014]

can someone put this in a super easy step by step for me?  I have NO idea what an OOBE folder is or how to get to it

[mprogers]

Just to augment this, in my case it was *not* sufficient to delete the OOBE folder in my user Library.  I also had to delete folders (Application Support/Adobe/AAMUpdater and AAMUpdaterInventory and OOBE) from /Library.

Michael

[DittmerUNC]

tried it an failed on OS X 10.10.4

[Woodee_uk]

Wondering why this is still occurring? Occasionally I have to do this to get Creative Cloud working again.

[joanp1]

I'm having the same trouble. It used to be there and working, then I couldn't log in, so I re-downloaded the app, also tried deleting the OOBE folder (didn't find the mentioned files there, either), uninstalled the desktop app, then reinstalled.  When the install was finished it opened the creative cloud app, and that little circle is still spinning   No evidence of a way to sign in.  Where do I go from here? (Using Mavericks on Mac).